INDUSTRY DRIVEN TRANSFORMATION

E4-E5 Management
INDUSTRY DRIVEN TRANSFORMATION
Q. 1 , What was the main goal of BSNL's vision and mission statement before 2007?

a) To provide world-class telecom services to rural areas

b) To become the largest telecom service provider in Asia

c) To provide state-of-the-art technology telecom services at competitive prices

d) To contribute to the growth of the country's economy

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Q. 2 , What was the role of Department of Telecom in Indian telecom sector?

a) Service provider role

b) Regulation role

c) Dispute resolution role

d) All of the above

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Q. 3 , What was the reason behind the need to have a relook on BSNL's vision and mission statement?

a) The company's internal and external environment

b) The company's employees were not motivated

c) The company's vision statement was aligned with reality

d) None of the above

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Q. 4 , What is the current status of BSNL in the Indian telecom market as of January 2021?

a) BSNL is leading the market in terms of wireline subscribers

b) BSNL's market share has gradually decreased over time

c) BSNL holds a majority share in the wireless sector

d) BSNL's market share has increased in both wireline and wireless sectors

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Q. 5 , What was the reason behind the introduction of a technology neutral regime in the Indian telecom sector?

a) To increase the tele density growth

b) To meet the demands of the market

c) To provide world-class telecom services

d) To transfer the function of regulation to TRAI

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Q. 6 , What was the role of TDSAT in the Indian telecom sector?

a) Regulation role

b) Service provider role

c) Dispute resolution role

d) None of the above

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Q. 7 , What was the monthly growth rate of wireless subscribers in India as of January 2021?

a) 0.13%

b) 0.84%

c) 0.83%

d) 1.48%

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Q. 8 , What was the share of urban wireline subscribers in India as of January 2021?

a) 58.85%

b) 59.31%

c) 91.27%

d) 8.73%

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Q. 9 , What was the overall wireline tele-density in India as of January 2021?

a) 3.91%

b) 0.20%

c) 1.48%

d) 34.64%

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Q. 10 , What is the market share of BSNL in the wireline sector as of January 2021?

a) 34.64%

b) 0.13%

c) 0.03 million

d) 20.08 million

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Q. 11 , What was the main reason for the transformation exercise in BSNL?

A) Increased competition from private operators

B) Improved customer service

C) Increased market share and profitability

D) None of the above

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Q. 12 , What was the outcome of the root cause analysis conducted by the consultant appointed by BSNL management?

A) Lack of shared vision among employees

B) Clarity on BSNL's corporate vision and objectives

C) A well-defined organizational structure

D) Efficient legacy processes

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Q. 13 , What is the main focus of the SWOT analysis conducted by the consultant?

A) Identifying the strengths and weaknesses of BSNL

B) Understanding the opportunities and threats faced by BSNL

C) Restructuring the organizational model

D) Improving customer service

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Q. 14 , What was the first phase of the Shikhar transformation exercise aimed at?

A) Developing a shared vision for BSNL's future

B) Improving customer service

C) Expanding international markets

D) Increasing revenue assurance

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Q. 15 , What was the main objective of the 5-year business plan outlined in phase 1 of the Shikhar transformation exercise?

A) To increase market share and profitability

B) To improve customer service

C) To expand international markets

D) To create a customer focused organization

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Q. 16 , What was the main focus of the initiative 'Vijay' in phase 1 of the Shikhar transformation exercise?

A) Improving sales and distribution for mobile business

B) Strengthening PCO business

C) Improving landline and broadband business

D) Focusing on revenue assurance and key customers

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Q. 17 , What is the vision of BSNL under the shared Industry for BSNL?

A) To be the leading telecom service provider in India with global presence

B) To be the most trusted and preferred telecom brand

C) To become the largest telecom service provider in India

D) To have a strong market presence in all regions

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Q. 18 , What is the main objective of the mission statement of BSNL under the shared Industry for BSNL?

A) To maximize return on existing assets with sustained focus on profitability

B) To be the largest telecom service provider in India

C) To improve customer service

D) To expand international markets

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Q. 19 , What is the main focus of the initiative 'Sanchay' in phase 1 of the Shikhar transformation exercise?

A) Improving sales and distribution for mobile business

B) Saving money

C) Improving landline and broadband business

D) Focusing on revenue assurance and key customers

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Q. 20 , What is the main focus of 'Accelerating growth of mobile business'?

a) Improving the effectiveness of VAS

b) Building extensive and strong distribution and retail footprint

c) Innovation in pricing

d) All of the above

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Q. 21 , What is the focus of .Leading and shaping the fixed access business.?

a) Addressing gaps in sales and distribution

b) Building capabilities and offering on content and VAS

c) Improvement in service delivery and provisioning times

d) All of the above

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Q. 22 , What is the focus of .Growing the enterprise business.?

a) Establishing key account management

b) Innovation in products and solutions

c) Strengthening service delivery and service assurance

d) All of the above

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Q. 23 , What is the focus of .Expanding into new businesses.?

a) Developing the infrastructure sharing business

b) Monetizing other embedded assets

c) Both a) and b)

d) None of the above

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Q. 24 , What is the focus of .Focusing on financial assurance.?

a) Fixing billing leakages and improving collection

b) Reducing operating costs

c) Both a) and b)

d) None of the above

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Q. 25 , What is the focus of .Improving customer service levels.?

a) Improving effectiveness of call center and CSC

b) Building new areas such as online

c) Both a) and b)

d) None of the above

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Q. 26 , What is the focus of .Implementing operations improvement initiatives.?

a) Increasing service levels by reducing downtime and improving turn-around times

b) Reducing operating costs where feasible

c) Both a) and b)

d) None of the above

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Q. 27 , What is the focus of .Focusing on implementing critical HR priorities.?

a) Recruitment at DGM, MT and JTO/JAO levels

b) Capability development

c) Defining appropriate incentive management program

d) All of the above

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Q. 28 , Who is responsible for providing overall guidance and direction in the implementation phase of Project SHIKHAR?

a) Project Coach

b) Project Champion

c) Project Sponsor

d) Transformation Management Office

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Q. 29 , Who is responsible for day-to-day execution of the project/initiative in the implementation phase of Project SHIKHAR?

a) Project Coach

b) Project Champion

c) Project Sponsor

d) Transformation Management Office

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