CSC AND VARIOUS SALES CHANNELS

E4-E5 CFA
CSC AND VARIOUS SALES CHANNELS
Q. 1 , What is the purpose of a Balance Sheet?

a) To check the financial health of a firm

b) To increase profits

c) To reduce expenses

d) To hide financial information

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Q. 2 , What is the first step in the accounting procedure?

a) Summarization

b) Auditing

c) Classification

d) Recording

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Q. 3 , What is the purpose of a trial balance?

a) To check the accuracy of the accounts books

b) To hide financial information

c) To increase profits

d) To reduce expenses

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Q. 4 , What is the purpose of financial statements?

a) To increase profits

b) To decrease expenses

c) To measure business activities

d) To communicate the results to decision makers

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Q. 5 , What is the purpose of auditing in a corporation?

a) To hide financial information

b) To measure business activities

c) To increase expenses

d) To check the accuracy of the accounts books

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Q. 6 , What are accounting ratios used for?

a) To analyze a company's financial statements

b) To hide financial information

c) To reduce expenses

d) To increase profits

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Q. 7 , What is the purpose of accounting?

a) To increase business expenses

b) To measure business activities, process information, and communicate the results to decision-makers

c) To decrease business revenues

d) To hide financial information from the public

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Q. 8 , What is the balance sheet?

a) A financial statement that shows a company's expenses

b) A financial statement that shows a company's assets and liabilities

c) A financial statement that shows a company's income

d) A financial statement that shows a company's sales

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Q. 9 , How does one judge the financial health of a company?

a) By looking at the company's income statement

b) By looking at the company's balance sheet

c) By looking at the company's cash flow statement

d) By looking at the company's audit report

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Q. 10 , What is the first step in the accounting process?

a) Summarization

b) Classification

c) Recording

d) Auditing

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Q. 11 , What is the purpose of auditing?

a) To hide financial information from the public

b) To increase business revenues

c) To analyze a company's financial statements

d) To verify the accuracy of a company's financial records

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Q. 12 , What are some common accounting ratios?

a) Income ratio, liability ratio, and equity ratio

b) Current ratio, quick ratio, debt-to-equity ratio, and return on equity

c) Sales ratio, expense ratio, and profit ratio

d) Cash ratio, investment ratio, and asset ratio

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Q. 13 , What is the purpose of the trial balance?

a) To measure business activities

b) To summarize financial information

c) To verify the accuracy of the accounts books

d) To analyze financial statements

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Q. 14 , What is the purpose of the Profit & Loss Account?

a) To show a company's assets and liabilities

b) To show a company's revenues and expenses

c) To show a company's sales

d) To show a company's cash flow

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Q. 15 , What is the purpose of the cash book?

a) To record all transactions that are not recorded in any specific book

b) To record transactions relating to credit sales

c) To record transactions relating to the purchase of raw materials on credit

d) To record transactions relating to the payment of rent

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Q. 16 , What is the ledger?

a) A financial statement that shows a company's income

b) A book containing various account heads

c) A book to record all those transactions that are not recorded in any specific book

d) A financial statement that shows a company's expenses

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Q. 17 , Which concept states that accounting records should only include events and facts expressed in monetary terms?

A) Business Entity Concept

B) Money Measurement Concept

C) Going Concern Concept

D) Cost Concept

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Q. 18 , Under the Business Entity Concept, how many entities are considered for accounting purposes in a sole proprietorship?

A) One

B) Two

C) Three

D) None of the above

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Q. 19 , What does the Going Concern Concept assume about a business firm?

A) It will shut down soon

B) It will continue to operate in the future

C) It has already shut down

D) None of the above

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Q. 20 , Why are assets shown at their acquisition cost and not their market value under the Cost Concept?

A) To provide an objective basis for accounting records

B) To avoid the complexity of valuing assets

C) To increase the value of assets in the balance sheet

D) None of the above

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Q. 21 , Which concept requires that every business transaction has a dual effect?

A) Business Entity Concept

B) Going Concern Concept

C) Cost Concept

D) Dual Aspect Concept

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Q. 22 , What does the Conservative Concept aim to provide for?

A) Future profits

B) Future losses

C) Both future profits and losses

D) None of the above

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Q. 23 , According to the Accrual Concept, when should expenses and revenues be recognized in accounting records?

A) Only when they are paid or received in cash

B) In the same accounting period they are incurred or earned

C) In a different accounting period than they are incurred or earned

D) None of the above

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Q. 24 , What is the rationale for expensing low-value assets in the year of purchase under the Materiality Concept?

A) To increase the value of the balance sheet

B) To avoid the complexity of recording and depreciating insignificant amounts

C) To provide an objective basis for accounting records

D) None of the above

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Q. 25 , Which concept assumes that a firm will continue to operate in the foreseeable future?

A) Business Entity Concept

B) Going Concern Concept

C) Cost Concept

D) Dual Aspect Concept

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Q. 26 , Under which concept are assets shown in the balance sheet at their historical cost?

A) Business Entity Concept

B) Going Concern Concept

C) Cost Concept

D) Dual Aspect Concept

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Q. 27 , Which concept requires that the stock of finished goods be valued at the lower of cost or market price?

A) Conservative Concept

B) Going Concern Concept

C) Materiality Concept

D) Dual Aspect Concept

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Q. 28 , What is the operational implication of the Money Measurement Concept?

A) Financial statements provide all information about the business

B) Non-monetary events and facts are excluded from accounting records

C) Assets are shown in the balance sheet at their market value

D) None of the above

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Q. 29 , What is the principle of the double-entry system of accounting also known as?

A) Cost Concept

B) Dual Aspect Concept

C) Going Concern Concept

D) Materiality Concept

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Q. 30 , What does the Dual Aspect Concept require about total assets and total liabilities?

A) They should be unequal

B) They should be equal

C) Total assets should be greater than total liabilities

D) None of the above

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Q. 31 , What is the operational implication of the Money Measurement Concept?

A) Financial statements provide all information about the business

B) Non-monetary events and facts are included in accounting records

C) Financial statements do not provide all information about the business

D) Non-monetary events and facts are given more importance than monetary ones

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Q. 32 , What is the difference between a sole proprietorship and its owner according to the Business Entity Concept?

A) There is no difference

B) For legal purposes, they are the same entity but for accounting purposes, they are different

C) For accounting purposes, they are the same entity but for legal purposes, they are different

D) They are completely different entities

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Q. 33 , What is the rationale for showing assets at their acquisition cost according to the Cost Concept?

A) It provides an objective and verifiable basis for accounting records

B) It is easier to calculate

C) It allows for more accurate valuation of assets

D) It takes into account changes in market values

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Q. 34 , What is the principle of the double-entry system of accounting?

A) Every transaction has a single effect

B) Every transaction has a dual effect

C) Every transaction has a triple effect

D) There is no principle for the double-entry system

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Q. 35 , What is the implication of the Dual Aspect Concept regarding the accounting equation?

A) Total assets should be greater than total liabilities

B) Total liabilities should be greater than total assets

C) Total assets and total liabilities should be equal

D) Total assets and total liabilities are not related

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Q. 36 , What is the principle of the Conservative Concept?

A) To anticipate all probable future losses

B) To anticipate all probable future profits

C) To anticipate no profits unless realized but to provide for all probable future losses

D) To anticipate all future events and record them accordingly

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Q. 37 , What is the Accrual Concept?

A) Expenses incurred and revenues earned in a particular accounting period should be recognized in different periods

B) Expenses incurred and revenues earned in a particular accounting period should not be recognized at all

C) Expenses incurred and revenues earned in a particular accounting period should be recognized in the same period

D) Expenses incurred and revenues earned in a particular accounting period should be recognized only if they have been paid or received in cash

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Q. 38 , What is the Materiality Concept?

A) All assets should be amortized over their useful life

B) Only significant assets should be recorded

C) All assets should be recorded, regardless of their value

D) Only insignificant assets should be recorded

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Q. 39 , What is the operational implication of the Going Concern Concept?

A) Assets are shown at their realizable market value

B) Assets are shown at their acquisition cost

C) The firm will continue to operate in the foreseeable future

D) The firm will not continue to operate in the foreseeable future

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Q. 40 , What is the difference between the conservative principle and the matching principle?

A) They are the same principle

B) The conservative principle is concerned with anticipating losses, while the matching principle is concerned with matching expenses with revenues

C) The conservative principle is concerned with anticipating profits, while the matching principle is concerned with matching expenses with revenues

D) The conservative principle is concerned with recognizing all expenses, while the matching principle is concerned with recognizing only significant expenses

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Q. 41 , What is the purpose of the balance sheet?

a. To measure the firm’s profitability

b. To measure the firm’s liquidity

c. To measure the firm’s solvency

d. All of the above

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Q. 42 , What is the fundamental accounting equation?

a. Liabilities = Assets

b. Owners’ Equity + Liabilities = Assets

c. Assets = Owners’ Equity

d. None of the above

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Q. 43 , Which of the following is a source of information for measuring the firm’s solvency?

a. Income statement

b. Balance sheet

c. Statement of cash flows

d. None of the above

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Q. 44 , Which of the following is not a major element of the balance sheet?

a. Assets

b. Liabilities

c. Revenue

d. Owner’s equity

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Q. 45 , What is the formula for the quick ratio?

a. Current assets / Current liabilities

b. Current assets - Inventory / Current liabilities

c. Total assets / Total liabilities

d. None of the above

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Q. 46 , What is the purpose of the Profit & Loss (P&L) account?

a. To indicate the firm’s liquidity

b. To indicate the firm’s solvency

c. To measure the firm’s profitability

d. All of the above

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Q. 47 , Which statement provides a summary of revenues, expenses, and net income (net loss) of a firm?

a. Balance sheet

b. Income statement

c. Statement of cash flows

d. All of the above

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Q. 48 , What is the formula for the current ratio?

a. Current assets - Inventory / Current liabilities

b. Current assets / Current liabilities

c. Total assets / Total liabilities

d. None of the above

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Q. 49 , Which form of the balance sheet is divided into two sides, with assets on the right and liabilities and equity on the left?

a. Report form

b. Account form

c. Both a and b

d. None of the above

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Q. 50 , Which type of ratio provides information about a firm’s ability to meet its short-term financial obligations?

a. Liquidity ratios

b. Financial leverage ratios

c. Profitability ratios

d. None of the above

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Q. 51 , What is the main opportunity provided by BSNL to its Channel Partners?

a) To build and maintain a network for BSNL

b) To provide BSNL Telecom Services on a revenue sharing basis

c) To expand BSNL's customer base in urban areas

d) To explore the possibility of extending the last mile connectivity

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Q. 52 , What are the three categories of BSNL Customer Service Centre (CSC)?

a) Category A / Category B / Category C

b) Category-I / Category-II / Category-III

c) Category-Primary / Category-Secondary / Category-Tertiary

d) Category-One / Category-Two / Category-Three

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Q. 53 , What are the operations that can be done in a BSNL CSC?

a) Sale of new SIMs and Postpaid to Prepaid conversions

b) Plan change/ISD/International roaming

c) Replacement of SIMs

d) All of the above

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Q. 54 , What is the minimum working time for a Category-I CSC?

a) 8.00 AM to 8.00 PM

b) 9.00 AM to 6.30 PM

c) 10.00 AM to 5.00 PM

d) 7.00 AM to 9.00 PM

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Q. 55 , What is the purpose of a BSNL Franchisee?

a) To build and maintain a network for BSNL

b) To provide BSNL Telecom Services on a revenue sharing basis

c) To expand BSNL's customer base in urban areas

d) To explore the possibility of extending the last mile connectivity

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Q. 56 , What is the minimum working time for a Category-II and III CSC?

a) 8.00 AM to 8.00 PM

b) 9.00 AM to 6.30 PM

c) 10.00 AM to 5.00 PM

d) 7.00 AM to 9.00 PM

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Q. 57 , What are the terms and conditions for a BSNL CSC?

a) Proper training and dress code for staff

b) Sales of BSNL products only

c) No sale of non-BSNL products

d) All of the above

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Q. 58 , What is the method of payment to a BSNL Franchisee for all sales?

a) Cash transactions

b) Through the CBP/CTOPUP wallet

c) Through online banking

d) Through cheques

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Q. 59 , What is the maximum capping for non-commercial transactions?

a) 100%

b) 125%

c) 150%

d) 175%

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Q. 60 , What is the payment for non-defined items as per the franchise S&D Policy 2018?

a) No payment

b) A fixed payment of Rs.2/- per transaction

c) A payment based on the volume of business

d) A payment based on the commission structure

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Q. 61 , What is the main responsibility of BSNL Channel Partners?

a) Selling non-BSNL products to customers

b) Building and maintaining BSNL network and its customers

c) Providing cable TV services

d) None of the above

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Q. 62 , How are BSNL Customer Service Centers (CSCs) classified?

a) Category-I, Category-II, and Category-III CSCs

b) Large, medium, and small CSCs

c) Urban, suburban, and rural CSCs

d) National, state, and district CSCs

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Q. 63 , What are the types of services offered by BSNL CSCs?

a) SIM sales, postpaid mobile connections, and broadband services

b) Mobile recharge, DND activation, and bill collection

c) International roaming, vanity number booking, and MNP requests

d) All of the above

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Q. 64 , What is the minimum operational time for Category-I CSCs?

a) 8.00 AM to 8.00 PM

b) 9.00 AM to 6.30 PM

c) 8.00 AM to 6.30 PM

d) 9.00 AM to 8.00 PM

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Q. 65 , What is the maximum percentage of non-commercial transactions that can be charged by a CSC?

a) 50%

b) 75%

c) 100%

d) 150%

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Q. 66 , Which of the following is not allowed to be sold from a CSC?

a) BSNL products and services

b) Non-BSNL products and services

c) Both A and B

d) None of the above

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Q. 67 , What is the commission structure for items not defined in the Franchise S&D Policy 2018?

a) No commission will be paid

b) The bidder will be paid Rs. 2/- per transaction

c) The bidder will be paid a commission based on sales volume

d) None of the above

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Q. 68 , Who will be paid for all sales made from a CSC?

a) The bidder

b) BSNL

c) The customers

d) None of the above

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Q. 69 , What should be ensured for the staff manning the CSC counters?

a) Proper training and dress code

b) Adequate sleep before duty

c) Good physical health

d) None of the above

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Q. 70 , What are the types of sales-related services that can be requested at a CSC?

a) Shift, name transfer, and closure of connections

b) Processing of MNP requests

c) All commercial and CSC services which are presently being offered in CSCs

d) All of the above

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Q. 71 , Who will get commission/facilitation charges as per franchisee policies of different products/services?

a) The bidder

b) BSNL

c) The customers

d) None of the above

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Q. 72 , What is the effective date of the CM Sales and Distribution Policy -2018?

a) 01.01.2019

b) 01.01.2020

c) 01.01.2018

d) 01.01.2017

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Q. 73 , Which part of the policy deals with the responsibilities of the franchisee?

a) Franchisee Sales & Distribution Policy

b) e-Distributor Policy

c) DSA Policy

d) Rural Distributor Policy

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Q. 74 , What is the role of a Rural Distributor according to the policy?

a) Selling of BSNL products to customers through web-portal/ Kiosk/ ATMs/ POS (Retailers) and other electronic mode

b) Selling of all BSNL Products, as assigned to them, to the customers at their door steps

c) Responsible for selling of all BSNL Products in Rural BTS areas through retailers

d) None of the above

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Q. 75 , Who is responsible for selling BSNL Products to customers through web-portal/ Kiosk/ ATMs/ POS (Retailers) and other electronic mode?

a) Franchisee

b) Rural Distributor

c) e-Distributor

d) Direct Selling Agent

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Q. 76 , What are the responsibilities of a Franchisee according to the policy?

a) CAF collection, documentation and timely submission of documents to BSNL

b) Appointment of Retailers

c) Selling of all BSNL Products

d) All of the above

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Q. 77 , How many retailers should be appointed in each Urban BTS areas and Rural BTS areas respectively?

a) 4 and 8

b) 8 and 4

c) 6 and 10

d) 10 and 6

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Q. 78 , How many retailers should be appointed in urban commercial areas at every 200 meters?

a) One

b) Two

c) Three

d) Four

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Q. 79 , How many retailers should be appointed in urban residential areas at every 500 meters?

a) One

b) Two

c) Three

d) Four

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Q. 80 , Who is responsible for appointing and serving retailers in rural areas?

a) Franchisee

b) Rural Distributor

c) e-Distributor

d) None of the above

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Q. 81 , Who is responsible for meeting all sales targets set by SSA/Circle for the franchisee territory?

a) Rural Distributor

b) e-Distributor

c) Franchisee

d) Direct Selling Agent

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Q. 82 , What is the meaning of DSA in the policy?

a) Direct Selling Agreement

b) Direct Selling Agents

c) Direct Sales Authority

d) Direct Sales Agreement

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Q. 83 , What is the provision made for rural territories regarding retailers?

a) Two tier structure

b) Three tier structure

c) Four tier structure

d) No provision made

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Q. 84 , What is the responsibility of the Franchisee with respect to customer identity & address documents submitted under receipt to BSNL?

a) No responsibility

b) Responsibility for 60 days

c) Responsibility for 90 days

d) Responsibility for 120 days

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Q. 85 , Who will be responsible for the verification of credentials of customers at the Point of Sale (POS)?

a) BSNL official

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 86 , What is the penalty imposed on the Franchisee per wrong CAF if something is found wrong with respect to DOT/TERM guidelines?

a) Rs 100/-

b) Rs 150/-

c) Rs 200/-

d) Rs 250/-

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Q. 87 , What is the responsibility of the franchisee with respect to after-sales services to end-customers?

a) No responsibility

b) Responsibility in partnership with BSNL

c) Responsibility at the cost of BSNL

d) Responsibility in its own capacity and at its own cost

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Q. 88 , Who is responsible for handling all forms of complaint handling on phone and walk-in-complaints?

a) Franchisee

b) BSNL call centers

c) Designated CSC/BSNL official

d) All of the above

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Q. 89 , What is the responsibility of the Franchisee with respect to the promotion of BSNL products?

a) No responsibility

b) Responsibility in partnership with BSNL

c) Responsibility at the cost of BSNL

d) Responsibility in its own capacity and at its own cost

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Q. 90 , Who is responsible for appointing sufficient number of Retailer Managers, Retailer Manager Coordinator (RMC), and Franchisee Managers for providing time-to-time guidance, and addressing issues/ concerns raised by franchisees?

a) Franchisee

b) BSNL

c) Rural Distributors

d) Retailers

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Q. 91 , Who is responsible for communicating the minimum sales required to be made by the Franchisee on quarterly/ monthly basis, in order to remain eligible for the Franchiseeship Agreement?

a) Franchisee

b) BSNL

c) Rural Distributors

d) Retailers

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Q. 92 , What is the responsibility of BSNL with respect to the resolution of issues raised by franchisees, rural distributors, franchisee managers, RMC, retailer managers, retailers and any other member of the Sales & Marketing team?

a) No responsibility

b) Responsibility in partnership with Franchisee

c) Responsibility at the cost of Franchisee

d) Responsibility solely on BSNL

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Q. 93 , Who is responsible for maintaining a dashboard/ tracker to track the issues raised by franchisees, rural distributors, franchisee managers, RMC, retailer managers, retailers and any other member of the Sales & Marketing team?

a) Franchisee

b) BSNL

c) Rural Distributors

d) Retailers

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Q. 94 , Who is responsible for the verification of customer credentials at the Point of Sale (POS)?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 95 , Who is responsible for handling all forms of complaints, including phone and walk-in complaints related to BSNL products?

a) BSNL call centers

b) Franchisees

c) Designated CSC/BSNL officials

d) Rural Distributors

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Q. 96 , What should the franchisee ensure with regard to the availability of BSNL products with rural distributors and retail networks?

a) No mal-treatment of customers through its network

b) No black-marketing of products through its network

c) Availability in sufficient quantity on demand

d) All of the above

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Q. 97 , Who is responsible for complying with the margin/discount/incentives/commissions extended by BSNL to the franchisee and eligible retailers in their chain/network?

a) BSNL

b) Franchisees

c) Rural Distributors

d) Retailers

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Q. 98 , Who is responsible for receiving advertisement/marketing material from BSNL and displaying it at POS and distribution to Rural Distributors?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 99 , Who is responsible for the promotion of BSNL products at their own cost?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 100 , Who is responsible for arranging special promotional events as per BSNL requirements at their own cost?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 101 , Who is responsible for timely submission of bills and claims to the nodal officer?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 102 , Who is responsible for storing SIMs, data cards, and other telecom products purchased from BSNL in a proper manner?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 103 , Who is responsible for issuing formal receipts/invoices to Rural Distributors and retailers at the time of booking a new connection?

a) BSNL officials

b) Rural Distributors

c) Franchisees

d) Retailers

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Q. 104 , Who is responsible for remitting the collection from the franchisee to credit to Company‘s account on as and when purchases of BSNL Products (except post-paid products) are made by the Franchisee and ensure realization of the cheque?

a) Franchisee manager

b) SSA Sales Head (Mobility)

c) Account Officer

d) Head of Circle / SSA

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Q. 105 , What is the maximum number of working days allowed for the realization of cheques deposited by the franchisees?

a) 1 day

b) 2 days

c) 3 days

d) 4 days

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Q. 106 , Who should ensure that all sales made by BSNL to franchisee and is recorded in BSNL specified IT system?

a) Account Officer

b) Franchisee manager

c) SSA Sales Head (Mobility)

d) Head of Circle / SSA

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Q. 107 , Who should ensure that BSNL Product stocks are available in sufficient quantity with BSNL in required denominations well in advance?

a) Franchisee manager

b) SSA Sales Head (Mobility)

c) Account Officer

d) Head of Circle / SSA

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Q. 108 , Who will inspect the stock at Franchisee‘s location to evaluate whether or not the products are maintained in proper condition?

a) Account Officer

b) Franchisee manager

c) SSA Sales Head (Mobility)

d) BSNL

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Q. 109 , What should be displayed by the franchisee in order to ensure transparency in pricing?

a) Net cost of the products

b) Taxes levied on the products

c) MRP of the products

d) Discounts offered on the products

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Q. 110 , Who should ensure that there is at least one desk or counter, totally dedicated to accept CAFs from Franchisees/DSAs at a prominent location in every city?

a) Account Officer

b) Franchisee manager

c) SSA Sales Head (Mobility)

d) Head of Circle / SSA

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Q. 111 , What is mandatory on a monthly basis according to the agreement?

a) Reconciliation of accounts for postpaid products

b) Reconciliation of accounts for prepaid products

c) Reconciliation of accounts for both prepaid and postpaid products

d) No reconciliation of accounts is mandatory

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Q. 112 , What will be given free of cost to franchisees for performing their responsibilities, including for demo purposes, and are not linked with the sales targets to be made by the franchisees?

a) Landline connections for outgoing calls

b) Landline connections for incoming calls

c) GSM post-paid plans

d) Trade discounts

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Q. 113 , What is the validity of the facility provided to franchisees for demo purposes?

a) 1 year

b) 2 years

c) 3 years

d) As per the validity of the agreement

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Q. 114 , What will be offered by BSNL to the franchisee time to time as per prevalent market dynamics?

a) Attractive trade discounts/schemes

b) Incentives

c) Bonuses

d) Salary hikes

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Q. 115 , Who will validate the reports needed by BSNL for reconciliation and monitoring purpose?

a) EFTPOS terminals/NET/SMS

b) The e-Distributor

c) BSNL team appointed by the GM (CMTS), Nodal Center

d) Law enforcement agencies in India

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Q. 116 , What facility shall be provided between the central server and the EFTPOS terminals?

a) Remote login

b) Marketing related information

c) Storage of records

d) Messaging facility

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Q. 117 , For how long should the e-Distributor store all records of sale at the Central server?

a) 6 months

b) 1 year

c) 2 years

d) 3 years

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Q. 118 , What type of material may BSNL provide to the e-Distributor?

a) Technical specifications

b) Customer complaints

c) Marketing material

d) Payment records

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Q. 119 , Who shall be responsible for the goods stored and sold at the premises?

a) BSNL

b) Law enforcement agencies

c) E-Distributor

d) GM (CMTS), Nodal Center

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Q. 120 , Who shall select the Direct Selling Agents (DSAs)?

a) Law enforcement agencies

b) SSA Head

c) BSNL team appointed by the GM (CMTS), Nodal Center

d) E-Distributor

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Q. 121 , What is the initial period of agreement for DSAs?

a) 1 year

b) 2 years

c) 3 years

d) 4 years

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Q. 122 , What is the minimum age required to apply for DSA?

a) 16 years

b) 18 years

c) 20 years

d) 22 years

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Q. 123 , What is the minimum turnover required to apply for DSA?

a) No minimum turnover is required

b) Rs. 500

c) Rs. 1,000

d) Rs. 5,000

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Q. 124 , What documents must be obtained from new customers/subscribers?

a) PAN Card only

b) Photo only

c) Identity and address proof

d) None of the above

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Q. 125 , How will franchisee discount/margin be shared among DSAs?

a) Equally

b) Based on performance

c) Will not be shared

d) Based on seniority

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Q. 126 , Who may extend/migrate agreement on year-to-year basis for a period of two years with the DSA?

a) GM (CMTS), Nodal Center

b) E-Distributor

c) SSA Head

d) Law enforcement agencies

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Q. 127 , What is the concept of Rural Distributors?

a) Exclusive basis

b) Non-exclusive basis

c) Limited basis

d) None of the above

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Q. 128 , What should be the maximum distance to be served by Rural Distributor?

a) Less than 5 km

b) Less than 10 km

c) Less than 15 km

d) Less than 20 km

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Q. 129 , What is the minimum turnover required for becoming a DSA for BSNL?

a) Rs. 500

b) No minimum turnover is required

c) Rs. 3000

d) Depends on the state

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Q. 130 , What is the eligibility criteria for becoming a DSA for BSNL?

a) Age 21 years

b) Local resident for more than 6 months

c) Valid Goods and Services Tax (GST) registration Certificate No. for respective state (if applicable)

d) All of the above

View answer
Q. 131 , What is the validity period of the initial agreement for becoming a DSA for BSNL?

a) 1 year

b) 2 years

c) 3 years

d) 4 years

View answer
Q. 132 , Who is responsible for verifying the credentials of new customers for BSNL products?

a) BSNL

b) DSA

c) Retailer/POS

d) SSA Head

View answer
Q. 133 , What is the minimum amount of sales that DSAs must make on a monthly basis?

a) Not communicated by SSA

b) Rs. 5000

c) Rs. 10,000

d) Depends on the state

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Q. 134 , Can Rural Distributors sell products of other operators?

a) Yes, on an exclusive basis

b) Yes, on a non-exclusive basis

c) No, they can only sell BSNL products

d) Depends on the state

View answer
Q. 135 , Who serves the Rural Distributors (RDs) at their doorstep?

a) BSNL directly

b) SSA Head

c) Territory Franchisee

d) Retailers

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Q. 136 , What happens if Territory Franchisee does not serve the RDs properly?

a) RDs will be served by BSNL directly.

b) Retailers will serve the RDs.

c) SSA Head will make the payment to RDs.

d) RDs will have to come to the BSNL office.

View answer
Q. 137 , What does the Territory Franchisee provide to the RDs?

a) SIM only

b) Recharge Coupon/C-TOPUP only

c) Both SIM and Recharge Coupon/C-TOPUP

d) Unlimited Broadband Plan

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Q. 138 , When do the RDs make payment for the stock?

a) At the time of placing the order

b) After receiving the stock

c) Before receiving the stock

d) Payment is not required

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Q. 139 , What is the responsibility of Rural Distributors?

a) Generate demand for BSNL services

b) Sell only the assigned BSNL products

c) Achieve the targets set by BSNL

d) All of the above

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Q. 140 , What is the responsibility of Rural Distributors regarding retailers?

a) Rural distributors will be responsible for all the work done through retailers.

b) Rural distributors need not worry about retailers.

c) BSNL will directly manage the retailers.

d) RDs will only supervise the retailers.

View answer
Q. 141 , Who is responsible for providing training and assistance to the Rural Distributor?

a) Territory Franchisee

b) SSA Head

c) BSNL

d) Retailers

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Q. 142 , What does BSNL do to manage defective products?

a) BSNL asks Rural Distributor to dispose of the products.

b) BSNL sends its representatives to sell the defective products.

c) BSNL inspects the stock at Rural Distributor‘s location.

d) BSNL asks the Rural Distributor to return the products.

View answer
Q. 143 , Who ensures that no black marketing happens?

a) SSA Head

b) Territory Franchisee

c) Retailers

d) BSNL/ its representative

View answer
Q. 144 , Who is responsible for appointment of franchisees?

a) Circle Sales Team

b) SSA Sales Team

c) Rural Distributors

d) BSNL

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Q. 145 , What is the role of Circle Sales Team?

a) Monitoring of SSA/Franchisee wise sales and performance w.r.t. target.

b) Appointment of franchisees.

c) Ensuring the growth of sales channel network.

d) All of the above

View answer
Q. 146 , Who is responsible for fixing the target for franchisees?

a) Circle Sales Team

b) SSA Sales Team

c) Rural Distributors

d) BSNL

View answer
Q. 147 , Who will provide suitable unlimited Broadband plan to willing RD free of cost?

a) SSA Head

b) Territory Franchisee

c) BSNL

d) Retailers

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Q. 148 , What is the responsibility of Rural Distributors regarding the selling of BSNL products?

a) Achieve the targets set by BSNL

b) Surpass the targets set by BSNL

c) Sell BSNL products only to retailers

d) Generate demand for providing services permitted by BSNL

View answer
Q. 149 , What is the responsibility of Rural Distributors regarding timely submission of bills and claims?

a) Timely submission to the nodal officer/franchisee

b) Timely submission to the Circle Sales Team

c) Timely submission to the SSA Sales Team

d) Timely submission to BSNL officials

View answer
Q. 150 , What is the responsibility of Rural Distributors regarding the verification of credentials of customers?

a) Verify the credentials of customers before providing BSNL products

b) Do not verify the credentials of customers

c) Allow retailers to verify the credentials of customers

d) Verify the credentials of customers only when requested by BSNL

View answer
Q. 151 , Who will ensure no black marketing happens and have periodic inspections/surprise checks to ensure all channels are working properly?

a) Circle Sales Team

b) SSA Sales Team

c) BSNL/its representative

d) Rural Distributors

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Q. 152 , Who is responsible for ensuring the smooth functioning of sales tools such as Sancharsoft, C-TOPUP, B&CCS terminals etc.?

a) Rural Distributors

b) Circle Sales Team

c) SSA Sales Team

d) All of the above

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Q. 153 , Who is responsible for consolidating the priority list of retailers?

a) Rural Distributors

b) Circle Sales Team

c) SSA Sales Team

d) All of the above

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Q. 154 , Who is responsible for ensuring the availability of BSNL product, tariff details, advertising material to all POS?

a) Rural Distributors

b) Circle Sales Team

c) SSA Sales Team

d) All of the above

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Q. 155 , Who is responsible for redressal of cross selling?

a) Circle Sales Team

b) SSA Sales Team

c) Rural Distributors

d) BSNL

View answer
Q. 156 , Who is responsible for payment of allowances/KPA?

a) Rural Distributors

b) Circle Sales Team

c) SSA Sales Team

d) BSNL

View answer
Q. 157 , Who is responsible for redressal of issues/queries reported by Sales partner/sales channel team?

a) Circle Sales Team

b) SSA Sales Team

c) Rural Distributors

d) BSNL

View answer
Q. 158 , Who is responsible for escalating the unresolved issues and suggestions to improve the sale to Circle office?

a) Circle Sales Team

b) SSA Sales Team

c) Rural Distributors

d) BSNL

View answer
Q. 159 , What is the role of the SSA Franchisee Manager in the BSNL network?

a) Collect data from Franchisee

b) Auditing the no. of visits by the FOS to retailers

c) Providing information regarding BSNL product/schemes/VAS to retailer for publicity

d) Plan RM visit to existing retailers and potential area for appointment of new retailers

View answer
Q. 160 , What is the role of the SSA Retail Manager Coordinator (RMC) in the BSNL network?

a) Support in ordering and delivery of material to Franchisee doorstep

b) Plan RM visit to existing retailers and potential area for appointment of new retailers

c) Auditing the incentives paid to retailers by the Franchisee

d) Ensure proper uses of Sancharsoft and data entry by Franchisee

View answer
Q. 161 , What is the role of the SSA Retail Manager (RM) in the BSNL network?

a) Supply of POS material to franchisee

b) Auditing the incentives paid to retailers by the Franchisee

c) Entry of new C-TOPUP retailer‘s information in Sancharsoft

d) Communication /action raised by the RMCs / RMs

View answer
Q. 162 , What is the scope of TIPs in the BSNL network?

a) Providing unique opportunity to any registered company or society

b) Providing unique opportunity only to Local Cable TV Operators

c) Providing unique opportunity only to telecom service providers

d) Providing unique opportunity only to unemployed graduates

View answer
Q. 163 , What services can TIPs provide on a revenue share basis in the BSNL network?

a) Only FTTH and Broadband services

b) Only Lease Circuits

c) Only Value Added Services

d) FTTH, Broadband/Voice services, Lease Circuits and Value Added Services

View answer
Q. 164 , What are the advantages for customers through TIPs in the BSNL network?

a) Waived off installation charges, security deposit for landline/voice connections, and ONT rentals

b) Waived off only installation charges

c) Waived off only security deposit for landline/voice connections

d) Waived off only ONT rentals

View answer
Q. 165 , What additional facilities are available to TIPs in the BSNL network?

a) Access to Franchisee Management System (FMS) Portal

b) Dedicated Nodal officers for coordination and support to TIP for FTTH related issues

c) Both a and b

d) None of the above

View answer
Q. 166 , What is the condition for providing one rent-free VPNOBB connection to TIPs in the BSNL network?

a) Minimum Five OLTs

b) Minimum Ten OLTs

c) Minimum Two OLTs

d) Minimum One OLT

View answer
Q. 167 , What is the role of SSA Retail Manager (RM)?

a) Auditing the incentives paid to franchisees

b) Auditing the incentives paid to retailers by the franchisee

c) Auditing the incentives paid to franchisees by the retailer

d) Auditing the incentives paid to retailers by the SSA

View answer
Q. 168 , Who can register as Telecom Infrastructure Providers BSNL (TIP)?

a) Only builders and RWAs

b) Only system integrators and DIDs

c) Only franchisees of BSNL and registered companies or societies

d) All of the above

View answer
Q. 169 , What are the charges waived off by BSNL for FTTH/BB connections by TIPs?

a) Installation charges

b) Security deposit for landline/voice connections

c) ONT Rentals

d) All of the above

View answer
Q. 170 , What additional facilities are available to TIPs?

a) Rent-free VPNOBB connection for monitoring purposes

b) Free demo FTTH connection for first month

c) Free connection in FTTH plan of FMC Rs 777 as an incentive

d) All of the above

View answer
Q. 171 , Who provides dedicated nodal officers for coordination and support to TIP for FTTH related issues?

a) SSA

b) Circle Office

c) BSNL headquarters

d) Franchisee

View answer
Q. 172 , What technical guidance is provided by BSNL to TIPs?

a) Access to Franchisee Management System (FMS) Portal

b) Total technical guidance through experienced officers and staff

c) Access to latest and updated information on BSNL website

d) Both b) and c)

View answer
Q. 173 , What is the benefit of having a VPNOBB connection provided to TIPs?

a) It is used for promotional purposes

b) It is used for monitoring purposes

c) It is used for customer support

d) It is used for franchisee management

View answer
Q. 174 , What is the role of SSA Franchisee Manager?

a) Auditing the no. of visits by the FOS to retailers

b) Auditing the incentives paid to retailers by the franchisee

c) Communicating target before beginning of month

d) Appointment of new retailers in potential area

View answer
Q. 175 , What is the full form of RED in BSNL RED Policy 2020?

a) Retired Employee Distributor

b) Reduced Employee Distributor

c) Retention Employee Distributor

d) Remote Employee Distributor

View answer
Q. 176 , How many employees opted for VRS scheme 2019?

a) Approximately 50000

b) Approximately 75000

c) Approximately 100000

d) Approximately 150000

View answer
Q. 177 , What is the purpose of BSNL RED Policy 2020?

a) To reduce aging employees

b) To provide attractive commission for each sale to experienced VRS optees

c) To address the shortage of direct selling agent / Sales persons

d) To provide better customer service through various sales channels

View answer
Q. 178 , What products can RED market and sell under BSNL RED Policy 2020?

a) BSNL new prepaid SIM

b) CTop Up Recharge

c) Bill Payment

d) All of the above

View answer
Q. 179 , What is the initial period of agreement under BSNL RED Policy 2020?

a) 1 year

b) 2 years

c) 3 years

d) 5 years

View answer
Q. 180 , Who selects the RED under BSNL RED Policy 2020?

a) Circle Head

b) SSA Head

c) District Head

d) State Head

View answer
Q. 181 , Who is eligible to apply for RED under BSNL RED Policy 2020?

a) Any retired person

b) Only retired employees of BSNL

c) Any employee of BSNL

d) Only VRS optees

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Q. 182 , What is the minimum monthly sales target for RED under BSNL RED Policy 2020?

a) 10 no. SIM/FRC and C-top-up/recharge of Rs. 1000/-

b) 50 no. SIM/FRC and C-top-up/recharge of Rs. 5000/-

c) 100 no. SIM/FRC and C-top-up/recharge of Rs. 10000/-

d) 500 no. SIM/FRC and C-top-up/recharge of Rs. 50000/-

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Q. 183 , What is the refundable security deposit amount under BSNL RED Policy 2020?

a) Rs.1000/-

b) Rs.500/-

c) Rs.10000/-

d) Rs.5000/-

View answer
Q. 184 , What is the area of operation for RED under BSNL RED Policy 2020?

a) Only within the registered SSA

b) Anywhere within the state

c) Anywhere within India

d) Only within the district of registration

View answer
Q. 185 , What is the extension period for RED agreement under BSNL RED Policy 2020?

a) 1 year

b) 2 years

c) 3 years

d) 5 years

View answer
Q. 186 , What is the initial period of agreement for a RED under the BSNL RED policy?

a) 1 year

b) 2 years

c) 3 years

d) 4 years

View answer
Q. 187 , Who is responsible for selecting a RED under the BSNL RED policy?

a) Circle Head

b) SSA Head

c) BSNL Board

d) Ministry of Communications

View answer
Q. 188 , What is the minimum monthly sales target for a RED under the BSNL RED policy?

a) 25 no. SIM/FRC and C-top- up/recharge of Rs. 2500/-

b) 50 no. SIM/FRC and C-top- up/recharge of Rs. 5000/-

c) 75 no. SIM/FRC and C-top- up/recharge of Rs. 7500/-

d) 100 no. SIM/FRC and C-top- up/recharge of Rs. 10000/-

View answer
Q. 189 , How often are the sales targets assigned to a RED under the BSNL RED policy reviewed?

a) Monthly

b) Quarterly

c) Half-yearly

d) Yearly

View answer
Q. 190 , What happens if a RED under the BSNL RED policy does not achieve the minimum monthly sales targets?

a) They are given more time to achieve the targets.

b) They are terminated immediately.

c) They are warned and given a chance to improve.

d) They are given a smaller sales target for the next quarter.

View answer
Q. 191 , What is the area of operation for a RED under the BSNL RED policy?

a) The entire state where they are registered.

b) The district where they are registered.

c) The SSA where they are registered.

d) Any area they choose.

View answer
Q. 192 , What happens if a RED under the BSNL RED policy is not found active for six consecutive months?

a) They are given more time to become active.

b) They are terminated immediately.

c) They are warned and given a chance to become active.

d) Their agreement is extended for another year.

View answer
Q. 193 , Can a RED under the BSNL RED policy do business outside the SSA where they are registered?

a) Yes, they can do business anywhere in the state.

b) Yes, they can do business anywhere in the country.

c) No, they can only do business within the registered SSA.

d) Yes, they can do business in any neighboring SSA.

View answer
Q. 194 , What sales channels does BSNL have in addition to Customer Care Centers (CSC)?

a) Franchisee, e-Distributor, DSA, Rural Distributor

b) Franchisee, e-Distributor, DSA, Rural Distributor, RED

c) Franchisee, e-Distributor, DSA

d) Franchisee, e-Distributor, Rural Distributor

View answer