BSNL Upgradation Exam

A. Group Performance Measurement System

B. Group Performance Management System

C. General Performance Measurement System

D. General Performance Management System

A. To help calibrate performance at various levels within the organization

B. To deploy organizational goals

C. To deliver organizational results

D. All of the above

A. To measure performance of various units / departments / individuals

B. To help calibrate performance at various levels within the organization

C. To deploy organizational goals

D. To understand and lay down clear objectives for employee performance

A. To help calibrate performance at various levels within the organization

B. To deploy organizational goals

C. To measure performance of various units / departments / individuals

D. To understand and lay down clear objectives for employee performance

A. Performance measurement system with an implementation approach similar to that of Balanced Business Score card

B. Group Performance Measurement System

C. General Performance Management System

D. None of the above

A. Job Descriptions at an individual level were not clearly defined

B. Long list of activities for each division

C. Large number of KPIs within each Scorecard

D. All of the above

A. CMD

B. Management Committee (MC)

C. Respective Circle Heads

D. None of the above

A. Customer survey administered by an external third-party agency

B. Internal evaluation by stakeholders

C. Both A and B

D. None of the above

A) To help employees achieve their personal goals

B) To measure and monitor the outcome from functional units and departments for taking corrective actions and rewarding outstanding performers

C) To identify key performance indicators (KPI) for individuals and various functional groups within the organization

D) To provide a basis for performance-related HR policies

A) A system for identifying key performance indicators (KPI) for individuals and various functional groups within the organization

B) An objective and transparent system for assessing individual and group performance

C) The new performance measurement system with an implementation approach similar to that of Balanced Business Scorecard

D) A system for assigning objective KPIs to distinct groups aligned with organizational objectives

A) A system for measuring the group's performance on financial, customer/market, and operational parameters

B) The new performance measurement system with an implementation approach similar to that of Balanced Business Scorecard

C) A system for identifying key performance indicators (KPI) for individuals and various functional groups within the organization

D) An initiative under Project SHIKHAR of BSNL with the intent to have an objective and transparent system for assessing performance

A) Job descriptions at an individual level were not clearly defined

B) The long list of activities for each division made it less conducive to effectively identify and communicate key responsibility areas (KRA)

C) The large number of KPIs within each Scorecard as well as absence of critical enablers such as an appropriate organization structure, well-defined processes for tracking performance and IT systems support hampered their effective implementation.

D) All of the above

A) It is based on the new organization structure of BSNL

B) Number of KPIs has been kept less to have a focus on measurement of key performance areas

C) KPIs are defined as per functional activities of an entity

D) All of the above

A) To provide a basis for performance-related HR policies

B) To help employees achieve their personal goals

C) To assess the performance of executives at the individual level

D) To assign objective KPIs to distinct groups aligned with organizational objectives

A) Identifying key performance indicators (KPI) for individuals and various functional groups within the organization

B) Assigning objective KPIs to distinct groups aligned with organizational objectives

C) Assessing targets and their relative weightage against KPIs in an objective and transparent manner

D) All of the above

A) To assess the performance of executives at the individual level

B) To assign objective KPIs to distinct groups aligned with organizational objectives

C) To measure and monitor the outcome from functional units and departments for taking corrective actions and rewarding outstanding performers

D) All of the above

a) To evaluate individual performance

b) To help calibrate performance at various levels within the organization

c) To promote a performance-oriented work culture

d) To identify and define Key Performance Indicators (KPIs)

a) To create an individual performance measurement system

b) To measure financial performance only

c) To move toward a performance-oriented work culture

d) To create a management tool for translating expectations of top management into tangible results

a) GPMS is focused on individual performance while BBSC is focused on group performance

b) GPMS is an improved performance management version of BBSC

c) GPMS has more Key Performance Indicators (KPIs) than BBSC

d) GPMS is used only for assessing financial performance

a) The CMD for corporate office groups, the Management Committee for Territorial Circle groups, and Circle Heads for SSA groups

b) The group members themselves

c) External third-party agencies

d) The top executives of the respective BU

a) An internal survey administered by BSNL

b) A customer survey administered by an external third-party agency

c) Customer feedback submitted directly to BSNL

d) The group's financial performance

a) It is based on the old organization structure of BSNL

b) It has a large number of Key Performance Indicators (KPIs) for each Scorecard

c) It is an optimum combination of quantitative and qualitative measurement

d) It is not based on functional activities of an entity

a) To evaluate group performance

b) To evaluate financial performance

c) To develop an objective and transparent system for assessing individual performance

d) To help calibrate performance at various levels within the organization

A. A measurement system for financial performance

B. A management system for improving strategic performance and results

C. A system for evaluating the journey of information age companies

D. A system for hiring and training new technical workers

A. Evaluating the journey of information age companies

B. Measuring the performance of individuals and group

C. Providing feedback around internal business processes and external outcomes

D. All of the above

A. The Learning and Growth Perspective, the Business Process Perspective, the Financial Perspective, and the Customer Perspective

B. The Financial Perspective, the Innovation Perspective, the Learning Perspective, and the Customer Perspective

C. The Growth Perspective, the Business Process Perspective, the Financial Perspective, and the Customer Perspective

D. The Learning Perspective, the Business Process Perspective, the Innovation Perspective, and the Customer Perspective

A. Corporate cultural attitudes related to both individual and corporate self-improvement

B. Customer requirements

C. Timely and accurate financial data

D. Internal business processes

A. Customer requirements

B. Internal business processes

C. Corporate cultural attitudes related to both individual and corporate self-improvement

D. Timely and accurate financial data

A. Internal business processes

B. Corporate cultural attitudes related to both individual and corporate self-improvement

C. Timely and accurate financial data

D. Customer satisfaction

A. To make profits

B. To improve strategic performance and results

C. To create future value through investment in customers, suppliers, employees, processes, technology, and innovation

D. To continuously improve performance and results

A. Because of the decline in training of existing employees

B. Because of the current climate of rapid technological change

C. Because of the inability of government agencies to hire new technical workers

D. All of the above

A. Poor performance from the Financial Perspective

B. Poor performance from the Learning and Growth Perspective

C. Poor performance from the Business Process Perspective

D. Poor performance from the Customer Perspective

A. To guide managers in focusing training funds where they can help the most

B. To measure internal business processes

C. To measure customer satisfaction

D. To provide timely and accurate financial data

A. To measure internal business processes

B. To measure customer satisfaction

C. To provide timely and accurate financial data

D. To guide managers in focusing training funds where they can help the most

A. The Learning and Growth Perspective

B. The Business Process Perspective

C. The Customer Perspective

D. The Financial Perspective

A. Employee training and corporate culture

B. Internal business processes

C. Customer satisfaction

D. Timely and accurate financial data

A. Financial data

B. Business processes

C. Customer satisfaction

D. People

A. The Learning and Growth Perspective

B. The Business Process Perspective

C. The Customer Perspective

D. The Financial Perspective

A. To measure only financial performance of the organization

B. To guide and evaluate the journey of information age companies

C. To measure only the customer satisfaction of the organization

D. To evaluate the performance of individuals only

A. The Learning and Growth Perspective

B. The Business Process Perspective

C. The Customer Perspective

D. The Financial Perspective

A. They only tell the story of past events

B. They only measure customer satisfaction

C. They only measure employee training

D. They only measure internal business processes

A. The Learning and Growth Perspective

B. The Business Process Perspective

C. The Customer Perspective

D. The Financial Perspective

A. To provide high-quality products and services

B. To make profits

C. To focus on employee training

D. To measure only financial performance