BSNL Upgradation Exam

A) Customer Delivery Report system

B) Call Data Record system

C) Customer Data Record system

D) Call Delivery Report system

A) Commercial, TRA, FRS, and DQ

B) Commercial, TRA, GSM, and DQ

C) Commercial, TRA, Broadband, and DQ

D) Commercial, TRA, FRS, and EKYC

A) Landline and Broadband

B) Landline, Broadband, and Mobile

C) Landline, Broadband, and Leased Line

D) Landline, Broadband, Leased Line, and Mobile

A) A software that takes care of all types of requests from the customers and integrate with other systems such as Order Management and Billing systems

B) A software that generates CDRs for all the calls

C) A software that manages subscriber management

D) A software that manages payments from all types of channels

A) A module that generates CDRs for all the calls

B) A module that manages subscriber management

C) A module that takes care of all types of requests from the customers and integrate with other systems such as Order Management and Billing systems

D) A module that enables customers to access the system through Internet for placing any request, for making payments, or for general enquiry

A) Subscriber management

B) CDR generation

C) Payment management

D) Mediation system

A) Around 1000

B) Around 2000

C) Around 3000

D) Around 4000

A) Enables BSNL to introduce flexible user-friendly tariff Plans

B) Enables BSNL to generate CDRs for all the calls

C) Enables BSNL to manage subscriber management

D) Enables BSNL to manage payments from all types of channels

A) A system for generating CDRs for all the calls

B) A system for managing subscriber management

C) A system for managing payments from all types of channels

D) A system for managing revenue accounting

A) Two

B) Three

C) Four

D) Five

a) To provide better customer care and billing for all services.

b) To replace all traditional systems of Commercial, TRA, FRS and DQ.

c) To introduce flexible user-friendly tariff plans and schemes.

d) All of the above.

a) A software that takes care of all types of requests from the customers and integrates with other systems such as Order Management and Billing systems.

b) A software that provides a Web Self Care (WSC) module which enables customers to access the system through Internet for placing any request, for making payments, or for general enquiry.

c) Both a) and b).

d) None of the above.

a) Around 1000 PSTN switches.

b) Around 2000 PSTN switches.

c) Around 3000 PSTN switches.

d) Around 4000 PSTN switches.

a) A system that allows acceptance of payments from all types of channels.

b) A system that is specially designed and developed by TCS for BSNL.

c) A system that is common for all the Circles in BSNL.

d) All of the above.

a) Two data centres.

b) Three data centres.

c) Four data centres.

d) Five data centres.

a) Billing system from M/s.Converges.

b) Billing system from M/s.Comverse.

c) Billing system from M/s.TCS.

d) None of the above.

a) A method where the June Bill issued to a customer if not paid, is added to the July Bill and the July Bill is issued for an amount which is equal to both the June and July amounts.

b) A method where the balance is carried forward from the previous month to the current month.

c) A method where the customer pays only for the current month's usage.

d) None of the above.

a) Surcharge is treated as late fee, which is a percentage of the outstanding instead of at the slab rate as is being done traditionally.

b) Surcharge is treated as late fee, which is a fixed amount.

c) Surcharge is not applicable in the CDR system.

d) None of the above.

A) SAP – BI

B) Microsoft Excel

C) Oracle Reporting

D) Google Analytics

A) Through web browser

B) Through desktop application

C) Through mobile app

D) Through email

A) Connect system to CDR network

B) Install a reporting software

C) Contact customer service

D) None of the above

A) The user

B) The CDR network administrator

C) The IT department

D) The CEO

A) Four

B) Five

C) Six

D) Seven

A) PMS

B) Order Management

C) FRS

D) CRM

A) Online Payments

B) Offline Payment

C) Both A and B

D) None of the above

A) NRPMS01

B) NRPMS02

C) NRPMS03

D) All of the above

A) Zone and SSA

B) Reason and reversal date

C) Account number and name

D) None of the above

A) PDF or excel

B) Word or PowerPoint

C) JPEG or PNG

D) HTML or XML

A) To make decisions for the users

B) To provide facts and figures to the decision makers

C) To replace human decision making

D) To automate the decision making process

A) SAP Business Intelligence (BI) tool

B) Microsoft Excel

C) Oracle Reporting

D) Google Analytics

A) Figure 40

B) Figure 41

C) Figure 42

D) Figure 43

A) NRPMS01

B) NRPMS02

C) NRPMS03

D) All of the above

A) PMS

B) Order Management

C) FRS

D) CRM

A) To manage payments

B) To manage orders

C) To manage faulty reporting

D) To monitor Universal Service Obligation (USO)

a) To generate sales reports

b) To generate payment reports

c) To generate customer feedback reports

d) To generate employee performance reports

a) Through a mobile application

b) Through the SAP Business Intelligence (BI) tool

c) Through a desktop application

d) Through an email attachment

a) Five

b) Six

c) Seven

d) Eight

a) Performance Management System

b) Payment Management System

c) Production Management System

d) Purchase Management System

a) NRPMS01 – Cheque Dishonored Report

b) NRPMS02 - Daily List Summary for All Counters Report

c) NRPMS03 - AIP Payment Details Report

d) All of the above

a) Zone and Circle Code

b) Circle and SSA

c) SSA and Account Number

d) Instrument Number and Name

a) Word documents only

b) PDF or Excel format

c) PowerPoint presentations only

d) HTML format

a) The user account holder

b) The CDR network administrator of the area

c) The IT department of the organization

d) The customer service department

a) To design the report layout

b) To store data in the warehouse

c) To connect to the CDR network

d) To provide user accounts

a) By providing better facts and figures

b) By making decisions for them

c) By providing entertainment

d) By reducing their workload

a) 26

b) 36

c) 7

d) 25

a) NROM01

b) NROM04

c) NROM07

d) NROM10

a) NROM11

b) NROM16

c) NROM19

d) NROM22

a) NROM14

b) NROM17

c) NROM20

d) NROM23

a) NRIV02

b) NRIV04

c) NRIV05

d) NRIV07

a) 2

b) 5

c) 7

d) 36

a) 5

b) 26

c) 36

d) 10

a) NRF02

b) NRF04

c) NRF07

d) NRF12

a) NRF05

b) NRF08

c) NRF16

d) NRF20

a) NRF09

b) NRF13

c) NRF19

d) NRF23

a) NRF12

b) NRF16

c) NRF22

d) NRF26

a) NRF08

b) NRF14

c) NRF18

d) NRF24

a) NRF12

b) NRF15

c) NRF21

d) NRF34

a) NRF22

b) NRF25

c) NRF28

d) NRF32

a) NRF19

b) NRF26

c) NRF30

d) NRF36

a) NRF18

b) NRF25

c) NRF33

d) NRF35

a) 2

b) 5

c) 7

d) None of the above

a) NRC01

b) NRC02

c) NRC03

d) NRC05