AMC ISSUE OF CFA NETWORK

E4-E5 CFA
AMC ISSUE OF CFA NETWORK
Q. 1 , What does BSNL's business rely on?

a) Quality of services provided

b) Quantity of services provided

c) Customer complaints

d) Sales promotions

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Q. 2 , What is the purpose of AMC for CFA networks?

a) To keep the system in a healthy condition

b) To generate revenue for BSNL

c) To provide technical assistance to customers

d) To terminate contracts with vendors

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Q. 3 , What is the duration of the AMC agreement?

a) 1 year

b) 2 years

c) 3 years

d) 4 years

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Q. 4 , Who is responsible for providing on-going support services under the AMC?

a) BSNL

b) Vendor

c) Customer

d) Contractor

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Q. 5 , What is the role of the vendor in diagnosing faults in the system?

a) Detect hardware and software faults

b) Repair software faults only

c) Carry out periodic preventive maintenance only

d) Replace faulty cards only

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Q. 6 , Who is responsible for making changes/modifications in the exchange database?

a) BSNL

b) Vendor

c) Customer

d) Contractor

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Q. 7 , When should the circles/SSAs enter into an agreement with successful vendors?

a) Within six months of finalization of tender

b) Within three months of finalization of tender

c) Within one month of finalization of tender

d) After one year of finalization of tender

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Q. 8 , What is the duration of the AMC agreement rates and terms & conditions?

a) 1 year

b) 2 years

c) 3 years

d) 4 years

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Q. 9 , What is the responsibility of the vendor during the entire period of the contract?

a) Maintain the system in working condition with preventive maintenance

b) Review the capacity of the system

c) Provide necessary symptoms related to the diagnosis of faults

d) Terminate the contract

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Q. 10 , What should the vendor do if field units are not able to carry out hardware/software up-gradations successfully?

a) Visit the site to carry out the work

b) Ensure all necessary support for carrying out the work at the site

c) Charge extra fees for carrying out the work

d) Terminate the contract

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Q. 11 , What is the vendor responsible for during the course of attending the fault or during the course of preventive maintenance?

a) Replacing faulty cards

b) Clearing the fault at the site of equipment

c) Providing spare parts

d) All of the above

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Q. 12 , What should be done with the faulty cards handed over for repair during the currency of AMC?

a) They should be discarded

b) They should be returned to the vendor

c) They should be resolved as per the AMC terms and conditions

d) They should be sold to other companies

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Q. 13 , What is the purpose of general issues in AMC?

a) To generate revenue for BSNL

b) To know each other and their requirements for better understanding in the future

c) To terminate contracts with vendors

d) To provide technical assistance to customers

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Q. 14 , What is the minimum number of telephone lines required with the vendor for registering faults?

A. One telephone line

B. Two telephone lines

C. Three telephone lines

D. Four telephone lines

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Q. 15 , What is the requirement for assistance over designated phone/Fax/e-mail/help-desk?

A. Assistance should be made available only during business hours

B. Assistance should be made available only for routine O & M queries

C. Assistance should be made available round the clock

D. Assistance should be made available only on weekdays

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Q. 16 , Who is responsible for routine, day-to-day activities pertaining to the first level maintenance of exchange?

A. Vendor personnel

B. BSNL personnel

C. Site engineer of the vendor

D. Exchange personnel

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Q. 17 , What is the scope of activities to be performed under first level maintenance?

A. As per the vendor's discretion

B. As per existing operation & maintenance procedures/manuals supplied by the vendor

C. As per BSNL's discretion

D. As per site engineer's discretion

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Q. 18 , What should the vendor provide in case of minimum necessary changes in the exchange database?

A. Physical verification

B. Remote login

C. Written approval from exchange incharge

D. Email approval from exchange incharge

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Q. 19 , What should the vendor do on receipt of information from the exchange-I/C about an emergency situation?

A. Delay attending the situation

B. Assess the situation and provide technical assistance immediately

C. Wait for BSNL's approval

D. Provide assistance remotely only

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Q. 20 , What should the vendor do if on-site assistance is required for an emergency situation?

A. Provide assistance remotely only

B. Delay attending the situation

C. Provide on-site assistance

D. Provide assistance only during business hours

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Q. 21 , What is the requirement for round-the-clock assistance in case of emergencies?

A. It is not required

B. It is required only on weekdays

C. It is required only during business hours

D. It is required round the clock

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Q. 22 , What should the vendor ensure in terms of communication on support and maintenance related issues?

A. Proper and timely communication

B. No communication at all

C. Communication only during business hours

D. Communication only via email

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Q. 23 , What should the vendor provide to the exchange-I/C for any action that will help in maintaining the exchange effectively?

A. Detailed instructions/procedures

B. Proof of infrastructure and expertise/resources availability

C. Physical verification

D. Written approval from BSNL

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Q. 24 , What should the vendor not do on account of change of technology, hardware expansion/up-gradation, software up-dation/up-gradation, non-availability of support from the principals etc.?

A. Delay attending/rectification of the fault

B. Refuse attending/rectification of the fault

C. Attend/rectify the fault at their own discretion

D. Attend/rectify the fault only during business hours

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Q. 25 , What is Performance Bank Guarantee (PBG) in the context of the agreement between the vendor and BSNL?

A. An advance payment made by BSNL to the vendor for the services to be provided.

B. A guarantee provided by the vendor to BSNL for an amount equal to 25% of the AMC value.

C. A penalty imposed on the vendor for unsatisfactory performance.

D. An extension of the contract period for another 18 months.

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Q. 26 , What is the validity period of Performance Bank Guarantee (PBG) provided by the vendor to BSNL?

A. 6 months

B. 12 months

C. 18 months

D. 24 months

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Q. 27 , In which format should the Performance Bank Guarantee (PBG) be submitted to BSNL?

A. Vendor-specific format

B. Standard format of BSNL

C. Circle-specific format

D. Government-approved format

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Q. 28 , What happens to the proceeds of Performance Bank Guarantee (PBG) if the vendor fails to complete its obligation under the contract?

A. It is refunded to the vendor.

B. It is given to the vendor as compensation for loss.

C. It is payable to BSNL as compensation for loss.

D. It is adjusted against future payments to the vendor.

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Q. 29 , When are bills for AMC payable by BSNL?

A. In advance

B. At the end of each quarter, in arrears

C. At the beginning of each quarter

D. At the end of the contract period

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Q. 30 , Who issues the certification for satisfactory performance under the Agreement for AMC charges?

A. Vendor

B. BSNL

C. Divisional Engineer

D. Heads of SSAs

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Q. 31 , What is the time limit within which the Divisional Engineer of the designated exchange should issue the necessary certification for satisfactory performance?

A. 5 days

B. 10 days

C. 15 days

D. 20 days

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Q. 32 , What happens to the payments made by BSNL for AMC charges?

A. They are made without deducting any penalties.

B. They are made after deducting penalties, if any.

C. They are made in advance.

D. They are made at the beginning of each quarter.

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Q. 33 , What is the penalty applicable for a delay of more than 6 hours for rectification of critical faults?

A. Not specified

B. As per the conditions of the contract

C. 10% of the contract value

D. 20% of the contract value

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Q. 34 , What is the penalty applicable for a delay of more than 24 hours for rectification of major faults?

A. Not specified

B. As per the conditions of the contract

C. 10% of the contract value

D. 20% of the contract value

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Q. 35 , What is the purpose of the Performance Bank Guarantee?

a) To ensure that the vendor completes their obligation under the contract

b) To ensure that the vendor is paid in advance for their services

c) To ensure that the vendor is compensated for any loss resulting from BSNL's failure to complete its obligation under the contract

d) To ensure that BSNL can terminate the contract at any time

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Q. 36 , How long is the Performance Bank Guarantee valid for?

a) 6 months

b) 12 months

c) 18 months

d) 24 months

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Q. 37 , Who is responsible for paying the bills for AMC?

a) BSNL

b) The vendor

c) The Heads of SSAs concerned

d) The Divisional Engineer of the designated exchange

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Q. 38 , When are payments for AMC made?

a) In advance

b) At the beginning of each quarter

c) At the end of each quarter, in arrears

d) At the end of the contract period

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Q. 39 , What happens if the services provided under the contract are not satisfactory?

a) BSNL can terminate the contract without notice

b) The vendor can terminate the contract without notice

c) BSNL can terminate the contract after giving a notice of 3 months to the vendor

d) The vendor can terminate the contract after giving a notice of 3 months to BSNL

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Q. 40 , What is Force Majeure?

a) A type of penalty imposed on the vendor for technical assistance

b) A type of penalty imposed on the vendor for repair of cards

c) A provision that exempts both parties from liability for delay or failure of performance caused by uncontrollable circumstances

d) A provision that requires the vendor to perform yearly preventive maintenance visits

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Q. 41 , What is the penalty for a delay of more than 6 hours for rectification of critical faults?

a) No penalty

b) A penalty imposed by the vendor

c) A penalty imposed by BSNL

d) A penalty imposed by both parties

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Q. 42 , What is the penalty for a delay of more than 24 hours for rectification of major faults?

a) No penalty

b) A penalty imposed by the vendor

c) A penalty imposed by BSNL

d) A penalty imposed by both parties

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Q. 43 , What is the penalty for a delay of more than 48 hours for providing required support for minor faults?

a) No penalty

b) A penalty imposed by the vendor

c) A penalty imposed by BSNL

d) A penalty imposed by both parties

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Q. 44 , When is the penalty for repair of faulty cards imposed?

a) When the vendor fails to repair the cards in time

b) When the vendor repairs the cards before the deadline

c) When the vendor refuses to repair the cards

d) When BSNL fails to provide the necessary certification for satisfactory performance

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