BSNL Upgradation Exam

A. To increase BSNL's revenue by decreasing market share

B. To capture the market share in consumer mobility

C. To decrease the number of telecom retail outlets

D. To reduce the number of franchisees

A. A type of sales technique

B. A type of franchisee

C. A type of product

D. A type of employee who visits retailer shops, delivers material and collects CAF forms

A. Sales of products from BSNL to retailers

B. Sales of products from retailers to end-customers

C. Sales of products from franchisees to retailers

D. Sales of products from BSNL to franchisees

A. Sales of products from BSNL to retailers

B. Sales of products from retailers to end-customers

C. Sales of products from franchisees to retailers

D. Sales of products from BSNL to franchisees

A. Sales of products from BSNL to retailers

B. Sales of products from retailers to end-customers

C. Sales of products from franchisees to retailers

D. Sales of products from BSNL to franchisees

A. The ratio of telecom retail outlets that sell BSNL products to the total number of telecom retail outlets in a particular geographical area

B. The ratio of BSNL's primary sales to total sales in a particular geographical area

C. The ratio of BSNL's secondary sales to total sales in a particular geographical area

D. The ratio of BSNL's tertiary sales to total sales in a particular geographical area

A. The ratio of telecom retail outlets that sell BSNL products to the total number of telecom retail outlets in a particular geographical area

B. The ratio of BSNL's primary sales to total sales in a particular multi-brand telecom outlet

C. The ratio of BSNL's secondary sales to total sales in a particular multi-brand telecom outlet

D. The share of BSNL sales in the total sales of a particular multi-brand telecom outlet by number of SIMs or value of recharge

A. A type of franchisee

B. A type of product

C. A type of employee who visits retailer shops, delivers material and collects CAF forms

D. Multi-brand telecom outlets

A. Slowing growth leading to poor financial performance

B. Facing an extremely cooperative environment

C. Having too many critical skills to succeed in the current market scenario

D. Having an organization structure and processes that are attuned to market needs

A. To ensure availability of BSNL products at more than 50% of telecom retail outlets

B. To ensure availability of BSNL products at more than 75% of telecom retail outlets

C. To ensure availability of BSNL products at more than 95% of telecom retail outlets

D. To ensure availability of BSNL products at more than 100% of telecom retail outlets

A. To increase employee motivation and involvement in BSNL.

B. To decrease the reach of BSNL products to retail outlets.

C. To capture significant share of retailer's counter sales in consumer mobility.

D. To reduce the number of telecom retail outlets that sell BSNL products.

A. The ratio of telecom retail outlets that sell BSNL products to the total number of telecom retail outlets in a particular geographical area.

B. Any sales from franchise unit to retailer are defined as secondary sales.

C. The employees of a franchise who visit retailer shops, deliver material, and collect CAF forms.

D. Sales of product from BSNL to franchise are defined as primary sales.

A. The share of BSNL sales in the total sales of a particular multibrand telecom outlet by number of SIMs or value of recharge.

B. The ratio of telecom retail outlets that sell BSNL products to the total number of telecom retail outlets in a particular geographical area.

C. Sales of product from BSNL to franchise are defined as primary sales.

D. Any sales from franchise unit to retailer are defined as secondary sales.

A. 4/8 = 0.5 or 50%

B. 8/4 = 2 or 200%

C. 8/12 = 0.67 or 67%

D. 12/8 = 1.5 or 150%

A. Sub Franchisee

B. BSNL SSA

C. MBO retail Outlets

D. FoS

A. DGM

B. JTO

C. ASM

D. DE

A. To manage franchisees and sub franchisees

B. To map the retailer universe

C. To provide support and manage retailer managers

D. To be responsible for overall roll-out of Project Vijay in circle

A. 4-5

B. 5-6

C. 6-7

D. 7-8

A. To baseline existing retailer universe after pilot launch

B. To develop channel norms for franchisee FOS #s and service frequency, based on analysis of retailer universe

C. To map the retailer universe

D. To provide support and manage retailer managers

A. Details of the surveyor

B. Details of the retailers with phone numbers

C. Questions on SIMs and recharge vouchers

D. All of the above

A. Class A

B. Class B

C. Class C

D. Class D

A. Daily

B. Every alternate day

C. Twice a week

D. Once a week

A. To manage franchisees and sub franchisees

B. To map the retailer universe

C. To provide support and manage retailer managers

D. To guide SSA teams with best practices and key risks

A. Franchisee Manager

B. Circle level Node

C. SSA Sales Head – cons. Mobility

D. Retailer Manager Coordinator

A. The franchisee needs to come to the SSA office.

B. The franchisee needs to place the order in person at the SSA office.

C. The franchisee will deposit the amount in bank and intimate the Franchisee manager and AO SALES) about money deposited in BSNL account to supply the telecom product and place an order on phone or through email.

D. The AO (Sales) will deliver the material at the door of the Franchisee without verifying the deposit amount in BSNL account.

A. 1-2 weeks

B. 2-3 weeks

C. 3-4 weeks

D. 4-5 weeks

A. To manage franchisees and sub franchisees

B. To map the retailer universe

C. To guide SSA teams with best practices and key risks

D. To provide support and manage retailer managers

a) A web-based application for SIM inventory management

b) A rewards program for employees of a telecom company

c) A project for expanding the company's reach in rural areas

d) A project for improving customer service

a) Retailer Manager

b) Retailer Manager Coordinator

c) Franchisee Manager

d) SSA Sales Head

a) Rs. 1800/-

b) Rs. 1300/-

c) Rs. 2600/-

d) It depends on meeting a minimum of 30% achievement on no. of retailers visits done

a) Highest average score on KPAs

b) Meeting a minimum of 10% achievement on Primary sale

c) Meeting a minimum of 30% achievement on no. of retailers visits done

d) Managing up to 2 Franchisees and visiting them every alternate day

a) Franchisee Manager

b) Retailer Manager

c) PGM/GM (Consumer Mobility)

d) SSA Sales Head

a) A rewards program for employees of a telecom company

b) A web-based application for SIM inventory management

c) A project for expanding the company's reach in rural areas

d) A project for improving customer service

a) To monitor the performance of employees in rural areas

b) To manage the company's inventory of SIMs and RCs

c) To provide customer service to subscribers

d) To expand the company's reach in urban areas

a) Providing office space and equipment to employees

b) Allowing access to franchisees for monitoring retailers sales

c) Managing the company's marketing schemes

d) Training employees on how to improve customer service

a) To alert franchisees about stock reports

b) To track the activation of SIM cards

c) To calculate commission for Franchisees

d) To track the performance of CSR/CSC/SSA/franchises/DSA

a) To improve customer service

b) To automate activities related to SIM and RC

c) To track the performance of employees

d) To reconcile sold inventory v/s stock

a) 5%

b) 10%

c) 15%

d) 20%

a) 20%

b) 30%

c) 40%

d) 50%

a) Franchisee Manager

b) Retailer Manager Coordinator

c) PGM/GM (Consumer Mobility)

d) SSA Sales Head

a) A SIM and RC inventory management tool

b) A web-based application for O&M management

c) A reporting tool for project VIJAY

d) An intranet website for all the circles

a) Oracles 8i

b) MySQL

c) Microsoft SQL Server

d) PostgreSQL

a) To provide alerts to franchisee, retailers, and customers through SMS

b) To reconcile sold inventory vs stock by scheduled synchronization/querying of IN and HLR

c) To monitor the availability of stores at POS

d) To calculate franchise and commission based on SIM activation info

a) To monitor retailers' sales and commission

b) To handle damaged/lost RC and SIM inventory

c) To ensure the availability of stores at POS

d) To calculate commission based on SIM activation info as per guidelines

a) Stock reports

b) Performance reports of CSR/CSC/SSA/franchises/DSA

c) Performance reports of various marketing schemes

d) All of the above

a) By sending it to the activation server

b) By sending it to the retail store's server

c) By sending it to the franchisee's server

d) By sending it to the SSA's server

a) IN and HLR

b) Franchisee and commission calculation

c) CAF monitoring

d) None of the above