ISO 9001:2015 QUALITY MANAGEMENT SYSTEM

E4-E5 Management
ISO 9001:2015 QUALITY MANAGEMENT SYSTEM
Q. 1 , What is ISO 9001 standard about?

A) Product standards for international organizations

B) Process standards for ensuring quality

C) International guidelines for performance improvement

D) All of the above

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Q. 2 , What are the internal benefits of obtaining ISO 9001:2015 certification for a company?

A) Improved customer focus and process orientation

B) Improved management commitment and decision-making

C) Increased motivation of employees

D) All of the above

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Q. 3 , What are the external benefits of obtaining ISO 9001:2015 certification for a company?

A) Improved image of the company

B) More aggressive publicity

C) Better objective evidence to defend product liability charges

D) All of the above

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Q. 4 , What is the definition of quality as per ISO 9001:2015 standard?

A) Unique and absolute

B) Defined, measurable, achievable and linked to customer satisfaction

C) Static and by chance

D) None of the above

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Q. 5 , How many quality management principles does ISO 9001:2015 standard have?

A) 5

B) 8

C) 10

D) 12

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Q. 6 , What are the internal benefits of implementing a quality management system?

A) Improved working conditions for employees

B) Reduced cost of internal and external failures

C) Continual improvement of the quality management system

D) All of the above

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Q. 7 , Why is ISO 9001 certification necessary for BSNL?

A) Many organizations buy products/services only from ISO 9001 certified suppliers

B) It helps to develop and maintain a quality management system

C) It improves the company's image

D) All of the above

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Q. 8 , What does ISO stand for?

A) International Organization for Standardization

B) International Objectives for Standardization

C) International Organization for Superiority

D) International Outline for Standardization

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Q. 9 , What is the latest version of ISO 9001 standard?

A) ISO 9001:2010

B) ISO 9001:2012

C) ISO 9001:2013

D) ISO 9001:2015

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Q. 10 , What is the role of Bureau of Indian Standards (BIS) in India?

A) Defining the process standard for quality management

B) Defining product standards based on international standards

C) Defining product standards based on national standards

D) None of the above

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Q. 11 , What is the focus of ISO 9001:2015 standard on?

A) Delivering consistent quality output

B) Improving customer satisfaction

C) Maintaining a quality management system

D) All of the above

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Q. 12 , What is the impact of poor processes on profits in a company?

A) It increases profits

B) It decreases profits

C) It has no impact on profits

D) None of the above

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Q. 13 , What does the term .ISO. mean in Greek?

A) Equal

B) Uniform

C) Same

D) Consistent

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Q. 14 , What is the purpose of the first clause of ISO 9001:2015?

A. To define the scope of the quality management system

B. To specify the normative references for the system

C. To provide terms and definitions for the system

d) None of the above

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Q. 15 , What is the purpose of the second clause of ISO 9001:2015?

A. To define the scope of the quality management system

B. To specify the normative references for the system

C. To provide terms and definitions for the system

d) None of the above

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Q. 16 , What is the purpose of the third clause of ISO 9001:2015?

A. To define the scope of the quality management system

B. To specify the normative references for the system

C. To provide terms and definitions for the system

d) None of the above

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Q. 17 , What is the purpose of the fourth clause of ISO 9001:2015?

A. To understand the organization and its context

B. To understand the needs and expectations of interested parties

C. To determine the scope of the quality management system

d) None of the above

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Q. 18 , What is the purpose of determining the scope of the quality management system in ISO 9001:2015?

A. To understand the organization and its context

B. To understand the needs and expectations of interested parties

C. To determine the boundaries and applicability of the system

d) None of the above

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Q. 19 , Which of the following is considered when determining the scope of the quality management system in ISO 9001:2015?

A. External and internal issues

B. Requirements of interested parties

C. Both A and B

d) None of the above

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Q. 20 , What does the organization need to monitor and review in regards to interested parties in ISO 9001:2015?

A. External and internal issues

B. Requirements of interested parties

C. The products and services provided

d) None of the above

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Q. 21 , What is claimed if the requirements determined as not being applicable in the quality management system do not affect its ability to ensure the conformity of its product and services and the enhancement of customer satisfaction in ISO 9001:2015?

A. Conformity to ISO 9001

B. Compliance to regulations

C. Both A and B

d) None of the above

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Q. 22 , What is the purpose of the clause .Performance Evaluation. in ISO 9001:2015?

A. To evaluate the performance of the system

B. To monitor and review the information about interested parties

C. To determine the scope of the quality management system

d) All of the above

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Q. 23 , What is the purpose of the clause .Improvement. in ISO 9001:2015?

A. To evaluate the performance of the system

B. To monitor and review the information about interested parties

C. To continuously improve the system

d) All of the above

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Q. 24 , What is the main responsibility of top management in leadership and commitment with respect to the quality management system?

a) Ensuring that the quality policy and objectives are established

b) Taking accountability for the effectiveness of the quality management system

c) Promoting the use of the process approach

d) Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system

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Q. 25 , What is the main focus of top management in customer focus?

a) Ensuring that customer and regulatory requirements are met

b) Promoting customer satisfaction

c) Managing risks and opportunities that can affect product conformity

d) All of the above

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Q. 26 , What does the quality policy established by top management include?

a) A commitment to continual improvement of the quality management system

b) A framework for setting quality objectives

c) A commitment to satisfy applicable requirements

d) All of the above

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Q. 27 , Who is responsible for ensuring that the quality management system conforms to the requirements of the International Standard?

a) Top management

b) The person in charge of the quality management system

c) The person responsible for reporting on the performance of the quality management system

d) All of the above

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Q. 28 , What is the main objective of planning for the quality management system?

a) To reduce undesired effects

b) To give assurance that the quality management system can achieve its intended results

c) To achieve improvement

d) All of the above

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Q. 29 , What does the planning for the quality management system consider?

a) Issues referred to in the quality management system and its processes

b) Risks and opportunities that need to be addressed

c) Both a and b

d) None of the above

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Q. 30 , What is the purpose of actions taken to address risks and opportunities in the quality management system?

a) To give assurance that the quality management system can achieve its intended results

b) To prevent or reduce undesired effects

c) To enhance desirable effects

d) All of the above

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Q. 31 , What does the quality policy include in terms of communication?

a) It is communicated, understood, and applied within the organization

b) It is available to relevant interested parties

c) Both a and b

d) None of the above

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Q. 32 , What is the responsibility of top management in organizational roles, responsibilities, and authorities?

a) Assigning responsibilities and authorities for relevant roles

b) Communicating and understanding the responsibilities and authorities within the organization

c) Reporting on the performance of the quality management system

d) All of the above

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Q. 33 , What is one of the quality objectives that should be established in a quality management system according to the given information?

A) Relevant to customer satisfaction

B) Consistent with company policies

C) Up-to-date with current trends

D) In compliance with legal requirements

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Q. 34 , What is one factor that should be considered when planning changes to a quality management system?

A) The potential consequences of the change

B) The availability of external resources

C) The allocation of responsibilities and authorities

D) The cost of implementing the change

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Q. 35 , What resources does a company need to provide for the effective implementation of its quality management system according to the given information?

A) Buildings and utilities

B) People

C) Information and communication technology

D) All of the above

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Q. 36 , What should a company consider when determining the resources needed for monitoring and measuring?

A) The specific type of monitoring and measurement activities

B) The reliability of the results

C) The cost of the resources

D) Both A and B

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Q. 37 , What should a company do when measuring equipment is found to be unfit for its intended purpose?

A) Take appropriate action as necessary

B) Replace the equipment

C) Ignore the issue

D) Modify the equipment

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Q. 38 , What is one factor that a company should consider when determining the knowledge necessary for the operation of its processes?

A) The current knowledge of the company

B) The cost of acquiring additional knowledge

C) The relevance of the knowledge to the company's products and services

D) All of the above

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Q. 39 , What is one aspect of the physical environment that a company needs to provide and maintain for the operation of its processes?

A) Social environment

B) Psychological environment

C) Physical environment

D) Technical environment

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Q. 40 , What should a company do when measurement traceability is a requirement or considered essential?

A) Calibrate or verify measuring equipment against measurement standards

B) Replace the measuring equipment

C) Ignore the requirement

D) Modify the measuring equipment

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Q. 41 , What is one of the objectives of the quality management system according to the given information?

A) To ensure customer satisfaction

B) To ensure company profitability

C) To ensure company growth

D) To ensure employee satisfaction

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Q. 42 , What should a company consider when determining the resources needed for the implementation of its quality management system?

A) The capabilities of existing internal resources

B) The availability of external resources

C) The cost of the resources

D) Both A and B

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Q. 43 , What does the quality management system of the documented information include?

a) Only documented information required by ISO 9001:2015

b) Both documented information required by ISO 9001:2015 and the necessary information for the effectiveness of the quality management system

c) All of the above

d) None of the above

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Q. 44 , When creating or updating documented information, what is ensured to be appropriate?

a) Only the title and date

b) Identification, description, format, and media

c) None of the above

d) None of the above

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Q. 45 , What is the purpose of controlling documented information?

a) To ensure it is protected

b) To ensure it is suitable for use and protected

c) To ensure it is not altered

d) None of the above

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Q. 46 , What is the purpose of operational planning and control?

a) To determine the resources needed for conformity to product and service requirements

b) To implement control of the processes

c) Both a and b

d) None of the above

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Q. 47 , What does the communication with customers include?

a) Providing information on products and services

b) Handling customer feedback

c) Both a and b

d) None of the above

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Q. 48 , What is ensured when determining the requirements for products and services?

a) The requirements are defined and the company can meet the claims for the product and services offered

b) The requirements are only defined

c) None of the above

d) None of the above

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Q. 49 , What is the purpose of conducting a review of the requirements for products and services before committing to supply?

a) To ensure the company can meet the requirements

b) To confirm the customer’s requirements

c) Both a and b

d) None of the above

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Q. 50 , What is ensured when the requirements for products and services are changed?

a) The documented information is amended and relevant persons are made aware of the changes

b) Only the documented information is amended

c) None of the above

d) None of the above

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Q. 51 , What is the purpose of retaining documented information on the results of the review and new requirements for products and services?

a) To have evidence of the review

b) To make relevant persons aware of the new requirements

c) Both a and b

d) None of the above

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Q. 52 , What is the purpose of controlling outsourced processes?

a) To ensure the processes are carried out as planned

b) To ensure the conformity of products and services to their requirements

c) Both a and b

d) None of the above

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Q. 53 , What is the purpose of controlling nonconforming outputs in an organization?

a) To improve the conformity of products and services

b) To ignore the nonconformities

c) To prevent unintended use or delivery of nonconforming outputs

d) To increase customer satisfaction

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Q. 54 , What are the steps taken in dealing with nonconforming outputs?

a) Correction

b) Informing the customer

c) Obtaining authorization for acceptance under concession

d) All of the above

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Q. 55 , What type of information is retained when dealing with nonconformities?

a) Description of the nonconformity

b) Actions taken

c) Concessions obtained

d) All of the above

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Q. 56 , What does performance evaluation aim to determine in an organization?

a) The need for monitoring and measurement

b) The degree of customer satisfaction

c) The performance and effectiveness of the quality management system

d) All of the above

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Q. 57 , What is the purpose of conducting internal audits in an organization?

a) To improve the quality management system

b) To conform to the requirements of ISO 9001:2015

c) To determine the effectiveness of the quality management system

d) All of the above

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Q. 58 , What are the steps involved in conducting an internal audit?

a) Planning and establishing the audit program

b) Defining the audit criteria and scope

c) Reporting the results of the audits

d) All of the above

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Q. 59 , What is the purpose of management review in an organization?

a) To ensure the continuing suitability, adequacy and effectiveness of the quality management system

b) To ignore any issues related to the quality management system

c) To improve customer satisfaction

d) To increase profits

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Q. 60 , What are the inputs considered during a management review?

a) Status of previous management reviews

b) External and internal issues

c) Customer satisfaction and feedback

d) All of the above

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Q. 61 , What are the outputs of a management review?

a) Decisions and actions related to opportunities for improvement

b) No changes to the quality management system

c) No resource needs

d) None of the above

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Q. 62 , What type of information is retained after a management review?

a) Decisions and actions related to opportunities for improvement

b) No evidence of the results

c) Resource needs

d) None of the above

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Q. 63 , What is the purpose of the improvement clause in ISO 9001?

A) To determine and select opportunities for improvement and implement necessary actions to meet customer requirements

B) To continually improve the suitability, adequacy, and effectiveness of the quality management system

C) To evaluate the need for action to eliminate nonconformities

D) All of the above

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Q. 64 , What does the nonconformity and corrective action clause in ISO 9001 deal with?

A) Improving products and services

B) Dealing with nonconformities that occur, including those from customer complaints

C) Implementing necessary action to eliminate the causes of nonconformities

D) Updating risks and opportunities

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Q. 65 , What does the continual improvement clause in ISO 9001 involve?

A) Evaluating the results of analysis and evaluations to determine if there are needs for improvement

B) Taking action to control and correct nonconformities

C) Determining the causes of nonconformities

D) Making changes to the quality management system

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Q. 66 , What was the first unit of BSNL to obtain ISO 9001 certification?

A) BRBRAITT

B) ALTTC

C) Maintenance regions and project circles

D) Telecom Factories

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Q. 67 , What sections of BSNL were directed to obtain ISO 9001 certification in 2007?

A) SSAs and customer related sections such as Enterprise Business, CS, Commercial, PG cell

B) Circles and SSAs

C) Training centers and field units

D) Corporate office sections such as CS, EB, PG, Commercial, and T&C

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