BSNL Upgradation Exam

a. To increase the number of circuits in BSNL network

b. To ensure quality service and after sales service for BSNL customers

c. To reduce the operating expenses of BSNL

d. To create a common database for all India inventory of circuits in BSNL network

a. 80%

b. 20%

c. 50%

d. 60%

a. To ensure liquidity and survival of the organization

b. To increase the number of customers

c. To reduce the operating expenses of the organization

d. To provide better customer service

a. Local network

b. Long distance network

c. Wireless network

d. Satellite network

a. Thousands

b. Millions

c. Hundreds

d. Billions

a. A software for work order management

b. An integrated commercial & billing application

c. A database for BSNL circuits

d. A network management system

a. It had limited features

b. It was not integrated with billing & collection system

c. It was not available in a common database

d. All of the above

a. All circuits in BSNL network were given unique ID and a database was created

b. A new software for work order management, an integrated commercial & billing application was developed and deployed

c. Both a and b

d. None of the above

a. It enables you to create circuits for different exchanges within the same SDCA

b. It distinguishes circuits created for different exchanges within the same SDCA

c. Both a and b

d. None of the above

a. Full

b. Partial

c. Both a and b

d. None of the above

a. To automate the field work flow in the system and enter details related to field work

b. To allow users to create various field work users and assign access rights to them based on their role and designation

c. Both a and b

d. None of the above

a) It helps in improving the quality of service

b) It ensures a steady stream of revenue from customers

c) It helps in reducing operating expenses

d) It increases customer satisfaction

a) TAVARIT

b) KUBERPRO

c) CIRCUITMAX

d) BILLFLEX

a) No linkage with billing and collection system existed

b) Features were too advanced for commercial use

c) Available in a common database

d) Allowed modification of the demand note amount

a) Which circuit is making how much money

b) How many circuits are idle

c) What path has been built up to provide circuit from X to Y

d) All of the above

a) All circuits in BSNL network have been given unique ID and a database has been created

b) A new software for work order management, an integrated commercial and billing application has been developed and deployed

c) Both a and b

d) None of the above

a) TAVARIT 2.0

b) KUBER BILLING

c) CIRCUITMAX PLUS

d) None of the above

a) It enables you to create exchange wise circuits over and above LDCA and SDCA

b) It enables you to distinguish circuits created for different exchanges within the same SDCA

c) Both a and b

d) None of the above

a) Full payment

b) Partial payment

c) Both a and b

d) None of the above

a) It allows users to automate the field work flow in the system and enter details related to field work

b) It allows users to modify the demand note amount

c) It allows users to create exchange wise circuits over and above LDCA and SDCA

d) None of the above

a) It allows Account Officer to create RNP application for reactivating services for the subscribers who has made payment after discontinuation of services

b) It allows Account Officer to create DNP application for discontinuing the services for the subscribers who hasn't made payment after the 'Pay by date' duration specified in demand note

c) Both a and b

d) None of the above

a) To create new entities

b) To preview details of entities before creating them

c) To modify details of entities after creating them

d) To delete entities

a) To calculate the amount of data used in a circuit

b) To calculate the amount of bandwidth used in a circuit

c) To calculate the flat file amount for MPLS-VPN circuits

d) To calculate the amount of time a circuit has been active

a) Date Range

b) Subscriber Name

c) Lc Id

d) All of the above

a) To automate the process of creating entities

b) To automate the process of calculating flat file amounts

c) To automate the workflow of subscriber applications

d) To automate the process of searching for entities

a) To create circuits for new customers

b) To create circuits for existing customers

c) To create circuits that are time dependent

d) To create circuits that are not time dependent

a) To convert a circuit that is not time dependent into a circuit that is time dependent

b) To convert a circuit that is time dependent into a circuit that is not time dependent

c) To convert a temporary circuit into a permanent circuit

d) To convert a permanent circuit into a temporary circuit

a) To extend the duration of circuits that are not time dependent

b) To extend the duration of circuits that are time dependent

c) To downgrade the bandwidth of circuits based on customer request

d) To upgrade the bandwidth of circuits with changing the class of service

a) To upgrade the bandwidth of circuits

b) To downgrade the bandwidth of circuits based on customer request

c) To downgrade the bandwidth of circuits without customer request

d) To convert a temporary circuit into a permanent circuit

a) To downgrade the bandwidth of circuits

b) To upgrade the bandwidth of circuits

c) To upgrade the circuits with changing the class of service for MPLS-VPN service

d) To downgrade the circuits with changing the class of service for MPLS-VPN service

a. To preview the system interface before creating entities

b. To preview the details of entities before creating them

c. To preview the system's code before deploying it

d. To preview the system's performance before running it

a. To calculate the flat file amount for circuits with bandwidth over 10Mbps

b. To calculate the flat file amount for MPLS-VPN circuits

c. To calculate the flat file amount for circuits with a duration over 3 years

d. To calculate the flat file amount for circuits with a certain class of service

a. It enables users to search entities with a single search criterion

b. It enables users to search entities with multiple search criteria

c. It enables users to search entities with a search history

d. It enables users to search entities with voice commands

a. To automate the creation of entities

b. To automate the process of making payments

c. To automate the work flow of the subscriber application

d. To automate the work flow of the system

a. To provide information on the current status of a particular circuit

b. To provide information on the charges of a particular circuit

c. To provide information on the bandwidth of a particular circuit

d. To provide information on the location of a particular circuit

a) Rs 440

b) Rs 4400

c) Rs 4000

d) Rs 400

a) Less than 50%

b) 50-60%

c) 60-70%

d) More than 70%

a) Project Shikhar

b) Project Kuber

c) Project Segmentation

d) Project Allocation

a) Segmentation, assessment, allocation, review

b) Identification, selection, creation, monitoring

c) Analysis, evaluation, implementation, optimization

d) Planning, execution, control, feedback

a) Age, size of outstanding, geography, customer type

b) Age, gender, income, education

c) Size of outstanding, gender, geography, customer type

d) Age, size of outstanding, gender, customer type

a) 1-3 months

b) 3-6 months

c) 6-12 months

d) 12-36 months

a) 0-100 Rs, 100-1000 Rs, >1000 Rs

b) 0-1000 Rs, 1000-20000 Rs, >20000 Rs

c) 0-5000 Rs, 5000-10000 Rs, >10000 Rs

d) 0-20000 Rs, 20000-50000 Rs, >50000 Rs

a) Based on their financial strength

b) Based on their experience of working with BSNL

c) Based on their manpower and infrastructure

d) All of the above

a) 1:1000

b) 1:1500

c) 1:2000

d) 1:2500

a) 1-3 months

b) 3-6 months

c) 6-12 months

d) 12-24 months

a) 6

b) 9

c) 12

d) 15

a) 6

b) 9

c) 12

d) 15

a) By customer type and age

b) By geographic area

c) By outstanding balance

d) By collection agency

a) 2

b) 3

c) 4

d) 5

a) Allocation of outstanding accounts

b) Creation of internal teams and systems

c) Identification of outstanding accounts and segmentation

d) Monitoring and review

a) Allocation of outstanding accounts

b) Creation of internal teams and systems

c) Identification of outstanding accounts and segmentation

d) Monitoring and review

a) 6

b) 9

c) 12

d) 15

a) 1-2

b) 2-3

c) 3-4

d) 4-5

a) Re-bidding should be done

b) The contract should be given to the agency with the highest bid

c) The contract should be given to the agency with the second lowest bid

d) The contract should be given to the agency with the highest financial strength

a) 1000

b) 1500

c) 2000

d) 2500

a) To increase the number of outstanding accounts

b) To improve the efficiency of collections

c) To reduce the number of customers

d) To increase the bad debts

a) To increase customer complaints

b) To ensure prompt billing

c) To decrease revenue collection

d) To eliminate the need for collection agencies

a) Information on accounts that have been paid up

b) Information on accounts that are due for payment

c) Information on new customers

d) None of the above

a) To track the percentage of new accounts

b) To monitor the performance of collection agencies

c) To review customer complaints

d) None of the above

a) Cheque payment collected by agencies

b) Payments made by customers directly at counters

c) Both a and b

d) None of the above

a) They should be given a warning

b) They should be removed immediately

c) They should be given a raise

d) None of the above

a) They should be closed

b) They should be reassigned to another agency

c) They should be left unpaid

d) None of the above

a) Feedback on the status of the accounts passed onto them

b) Feedback on new customers

c) Feedback on BSNL's performance

d) None of the above

a) To ensure compliance with TRAI guidelines

b) To prevent collection agencies from collecting payments

c) To increase customer complaints

d) None of the above

a) As a separate document

b) As part of the approved legal contract

c) Through a separate email

d) None of the above

a) To increase customer complaints

b) To ensure compliance with the code of conduct

c) To monitor the performance of collection agencies

d) None of the above

a) Complaints should be ignored

b) A helpline should be created for customers to contact BSNL

c) Complaints should be directed to the collection agencies

d) None of the above

a) On a separate website

b) On BSNL's website

c) On the collection agencies' website

d) None of the above