BSNL Upgradation Exam

A. To identify customer needs

B. To provide high-quality services

C. To maintain a competitive edge

D. All of the above

A. A customer database record

B. A call detail record

C. A computer hardware component

D. A computer software application

A. The customer's name and address

B. The start and end times of the call

C. The customer's calling plan

D. The customer's credit card information

A. To record the details of the call

B. To match calls to customer calling plans

C. To apply the rate for the individual guided calls

D. To perform billing once a month

A. To record the details of the call

B. To match calls to customer calling plans

C. To apply the rate for the individual guided calls

D. To perform billing once a month

A. To record the details of the call

B. To match calls to customer calling plans

C. To apply the rate for the individual guided calls

D. To perform billing once a month

A. To record the details of the call

B. To match calls to customer calling plans

C. To apply the rate for the individual guided calls

D. To convert the billing information into paper invoices

A. Weekly

B. Biweekly

C. Monthly

D. Quarterly

A. Customer satisfaction

B. Reliability, accuracy, and readability

C. Speed of billing

D. Amount of revenue generated

A. An acronym for International User Code

B. An acronym for International Usage Charge

C. An acronym for Inter-User Communication

D. An acronym for Inter-User Charge

A. The cost of the service

B. The quality of the service

C. The complexity of the billing process

D. The availability of the service

A. Computer hardware

B. Customer service representatives

C. Advertising campaigns

D. Billing software applications

A. To match calls to customer calling plans

B. To apply the rate for the individual guided calls

C. To record the details of the call

D. To convert the billing information into paper invoices

a) To increase the cost of operation

b) To reduce the revenue realization

c) To provide round-the-clock best customer care operations

d) To increase the competition

a) Data communication

b) National long distance

c) International short distance

d) Internet

a) Proof of concept phase

b) Roll out phase

c) Implementation phase

d) Project phase

a) CDR Sub Project 1.1

b) CDR Sub Project 1.2

c) CDR Sub Project 2.1

d) CDR Sub Project 2.2

a) System Integrator A

b) System Integrator B

c) System Integrator C

d) System Integrator D

a) CSG Billing System (BS1)

b) Billing Solution 2 (BS2)

c) Both a) and b)

d) None of the above

a) Only commercial functionalities

b) Only accounting functionalities

c) Only Telecom revenue functionalities

d) All of the above

a) Divided into states

b) Divided into circles

c) Divided into zones

d) Divided into districts

a) For charging

b) For customer support

c) For maintenance

d) For billing

a) Responsible for building and maintaining the access circuit from NE to the customers premise

b) Responsible for Network Element maintenance, provisioning, etc

c) Responsible for providing service to the customers and subsequent customer support

d) Responsible for handling complaints and fault repair service pertaining to the area of SDCA

a) Responsible for building and maintaining the access circuit from NE to the customers premise

b) Responsible for Network Element maintenance, provisioning, etc

c) Responsible for providing service to the customers and subsequent customer support

d) Responsible for handling complaints and fault repair service pertaining to the area of SDCA

a) Customer support centers located in various SDCAs

b) Commercial offices

c) Accounts offices

d) Operational & maintenance units

a) Rack mounted Blade servers and Mainframe servers

b) Connection or Presentation Servers and Datacenter class Servers

c) HTTP servers and SMTP servers

d) AAA servers and Proxies

a) Rack mounted Blade servers

b) Datacenter class Servers

c) Mainframe servers

d) None of the above

a) E-commerce and Social Media

b) Gaming and Entertainment

c) Billing and Accounting, Revenue assurance, Mediation, Provisioning, CRM, and Directory Enquiry

d) None of the above

a) Rack mounted Blade servers

b) Mainframe servers

c) Datacenter class Servers

d) None of the above

a) Billing and Accounting

b) Revenue Assurance

c) Mediation

d) Provisioning

a) To provide a backup for the servers

b) To enable X.25 connectivity for the servers

c) To provide secure connectivity for the servers

d) None of the above

a) Hierarchical in design

b) Modular in design

c) Centralized in design

d) None of the above

a) To have single point of failure

b) To provide status information of the various processes

c) To provide third-party EMS tools

d) None of the above

a) Mediation System, Billing and accounting, Service Provisioning, CRM & Web Self Care

b) Directory Enquiry, Revenue Assurance, Enterprise Application Integration, Enterprise Management System

c) Enterprise Reporting and Security System

d) All of the above

a) To provide a single point customer interface

b) To provide billing and accounting services

c) To provide fault control and order management

d) None of the above

a) To integrate all software modules in OSS

b) To provide industry standard connectors and adapters

c) To interface with existing software applications

d) None of the above

a) To provide easy integration capability

b) To support XML and HTML standards for Internet Data Exchange

c) To provide identified services with system security

d) None of the above

a) Blade servers

b) Standalone servers

c) Mid-range servers

d) High-end servers

a) Rack mounted servers

b) Blade servers

c) Standalone servers

d) All of the above

a) To provide monitoring tools for hardware and software systems

b) To integrate software modules with each other

c) To provide scalability for hardware systems

d) None of the above

a) Billing and Accounting system

b) CRM system

c) Mediation system

d) Security system

a) To provide operational and monitoring tools for hardware and software systems

b) To integrate software modules with each other

c) To provide scalability for hardware systems

d) None of the above

a) To consolidate data for service and multi-instance customer accounts

b) To provide a hierarchical view of customer accounts

c) To generate a single invoice for multiple accounts under a corporate/individual account

d) All of the above

a) South, West, and North

b) North, East, and South

c) East, West, and Central

d) None of the above

a) To collect processed bills from other billing systems in BSNL

b) To provide monitoring tools for hardware and software systems

c) To integrate software modules with each other

d) To provide scalability for hardware systems

a) Post-paid and pre-paid services

b) GSM-based mobile telephone services

c) IP billing services

d) All of the above

a) To provide a hierarchical view of customer accounts

b) To generate a single invoice for multiple accounts under a corporate/individual account

c) To extend customer care to customers with multiple services and multi-instance accounts

d) None of the above

a) To provide connectivity to remote work stations/CSRs

b) To provide broadband connectivity to major RLU/RSU installations

c) To aggregate billing data of lower capacity exchanges

d) All of the above

a) Through leased line only

b) Through dial-up connection only

c) Either through leased line or dial-up connection depending upon the capacity of the RLU/RSU

d) None of the above

a) At the existing billing center of the respective SSA on a computer

b) At the major exchanges having 1000 or more lines

c) At the remote work stations/CSRs

d) None of the above

a) TCP/IP network

b) DSL connectivity

c) Leased line connectivity

d) None of the above

a) To provide broadband connectivity

b) To maintain log of changes made from the remote work stations

c) To aggregate billing data of lower capacity exchanges

d) None of the above

a) 1310 nm

b) 1510 nm

c) 1710 nm

d) 1910 nm

a) Multimode fiber

b) Single mode fiber

c) Both a) and b)

d) None of the above

a) Work in a distributed mode across multiple servers

b) Work in a failover mode over geographical locations

c) Work in a cluster mode

d) All of the above

a) Feature for database optimization

b) Feature for partitioning of tables

c) Feature for distributed mode across multiple servers

d) None of the above

a) To transfer balance from IN service to post-paid service

b) To offer functionalities for IN and retail customers in a single customer account hierarchy

c) To allow read-only access to standby database

d) None of the above

a) To increase the credit limit of a subscriber of a landline

b) To enable bill payment for the post-paid services availed by the subscriber

c) Both a) and b)

d) None of the above

a) Support for linear data scalability

b) Support for parallel utility processing

c) Work in a distributed mode across multiple servers

d) All of the above

a) To enable customers to use loyalty points earned in post-paid service

b) To transfer pre-paid amount from the IN platform to increase credit limit of a subscriber

c) To provide free phone and premium calling rate services to customers

d) None of the above

a) Multi-mode fiber

b) Single-mode fiber

c) Both multi-mode and single-mode fiber

d) It is not specified in the given information

a) Integration with 3rd party billing systems

b) Integration with 3rd party customer relationship management systems

c) Integration with 3rd party telephony systems

d) All of the above

A. A module that caters to all the billing requirements of BSNL, including timely and accurate bill issuance to subscribers.

B. A module that manages the customer and service data required for billing.

C. A module that supports communication amongst the field units and data centres.

D. A module that generates invoices for the customers.

A. PSTN, WLL Fixed, and National Long Distance only.

B. PSTN, WLL Fixed, and National Long Distance, along with ATM and IP Services.

C. PSTN, WLL Fixed, and National Long Distance, along with IN services like Free phone, VCC, ACC, Premium rate services, etc.

D. All of the above.

A. Roaming only.

B. GSM – (Pre-Paid and Post-Paid) only.

C. GPRSWAP on Mobile including applications like - mobile banking, weather update, news update, Stock update, Travel guide, etc.

D. All of the above.

A. Data calls, IP packets, and Content Delivery only.

B. Internet services (including VoIP), Fax over IP (FoIP), and E-mail services only.

C. Video on Demand (VoD), Video & audio conferencing, and Internet Roaming only.

D. All of the above.

A. Caller Line Identification Presentation & Restriction, Call Waiting, and Call Barring only.

B. Call Forward, Call Conferencing, and Call Transfer only.

C. Malicious Call Tracking only.

D. All of the above.

A. To ensure timely issue of accurate bills to the subscriber at all billing touch points.

B. To manage the customer and service data required for billing.

C. To provide a portal for communication amongst the field units and data centres.

D. To generate invoices for the customers.

A. The system should have facility to capture the payment against the invoices raised.

B. The system should have facility to mark the bills for dispute, cancellation & write off of bill.

C. The system should maintain individual ledger accounts of the subscribers.

D. All of the above.

A. To collect cheques online or offline through other agencies like Post Offices.

B. To ensure that all cases of cheque bounce are taken care of.

C. To mark the bills for dispute, cancellation & write off of bill.

D. To generate invoices for the customers.

A. To support communication amongst the field units and data centres.

B. To manage the customer and service data required for billing.

C. To generate invoices for the customers.

D. All of the above.

a) To issue accurate bills to subscribers

b) To manage customer and service data

c) To calculate security deposits

d) To provide communication between field units and data centres

a) Only wireline and wireless services

b) Only data services

c) Only call management services

d) Wireline, wireless, data, other services, and call management services

a) Collecting usage, aggregating it, applying charges, and generating invoices

b) Collecting payments and recording them

c) Managing customer and service data

d) Provisioning orders and activating billing

a) Payment against invoices raised

b) Deposit collections and accounting

c) Interest calculation on deposits

d) All of the above

a) To be generated/processed circle wise

b) To be generated/processed SSA wise

c) To be generated/processed region wise

d) To be generated/processed state wise

a) To communicate with customers

b) To download reports for field units

c) To calculate journal entries

d) To manage A/R balances

a) Basic Telephony (PSTN) only

b) Leased lines only

c) E1/ISDN-PRI only

d) Basic Telephony (PSTN), WLL Fixed, National Long Distance, International Long Distance, ISDN, ATM and IP Services, IN services like Free phone, VCC, ACC, Premium rate services, etc.), Centrex, PBX & PABX, Leased lines, E1/ISDN-PRI (in the context of reverse charging)

a) GSM – (Pre-Paid and Post-Paid) only

b) Roaming only

c) GPRS only

d) GSM – (Pre-Paid and Post-Paid), Roaming, GPRS, and WAP on Mobile including applications like - mobile banking, weather update, news update, Stock update, Travel guide, etc