RESTRUCTURING & RESPONSIBILITY MATRIX IN BSNL

E4-E5 Management
RESTRUCTURING & RESPONSIBILITY MATRIX IN BSNL
Q. 1 , What is the main objective of restructuring BSNL?

A. To increase revenue

B. To provide end-to-end focus on potential growth areas

C. To duplicate resources between business units

D. To focus on PSTN and data switches

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Q. 2 , What is the main focus of the Consumer Fixed Access Business Unit?

A. To serve retail customers and medium to large enterprises

B. To focus on mobility access network

C. To target retail customers and small businesses

D. To focus on core network

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Q. 3 , Who is responsible for serving medium and large enterprises in the new structure of BSNL?

A. Consumer Fixed Access Business Unit

B. Consumer Mobility Business Unit

C. Enterprise Business Unit

D. HR Business Unit

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Q. 4 , What is the main focus of the Enterprise Business Unit in BSNL?

A. To serve retail customers and small businesses

B. To control the core network and wholesale business

C. To target medium to large enterprises and carriers

D. To control the mobility access network

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Q. 5 , What was the earlier designation of the Director (Operations)?

A. Director (Consumer Fixed Access)

B. Director (Consumer Mobility)

C. Director (Enterprise)

D. Director (Finance)

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Q. 6 , Who is responsible for the products such as landline, PCO, broadband and related VAS in BSNL?

A. Consumer Mobility Business Unit

B. Enterprise Business Unit

C. Consumer Fixed Access Business Unit

D. HR Business Unit

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Q. 7 , Who is responsible for the products such as GSM (2G, 3G, 4G), WIMAX and related VAS in BSNL?

A. Consumer Mobility Business Unit

B. Enterprise Business Unit

C. Consumer Fixed Access Business Unit

D. HR Business Unit

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Q. 8 , What was the earlier designation of the Director (P&NS)?

A. Director (Consumer Fixed Access)

B. Director (Consumer Mobility)

C. Director (Enterprise)

D. Director (HR)

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Q. 9 , Who is responsible for ensuring that business units have equitable distribution of work-load and resources in BSNL?

A. Director (Consumer Fixed Access)

B. Director (Consumer Mobility)

C. Director (Enterprise)

D. Director (HR)

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Q. 10 , Who is responsible for ensuring minimal duplication of resources between the different business units in BSNL?

A. Director (Consumer Fixed Access)

B. Director (Consumer Mobility)

C. Director (Enterprise)

D. Director (HR)

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Q. 11 , What was the earlier designation of the Director (C&M)?

A. Director (Consumer Fixed Access)

B. Director (Consumer Mobility)

C. Director (Enterprise)

D. Director (HR)

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Q. 12 , What is the main objective of the new business unit in BSNL?

a) To provide customer service

b) To generate revenue and drive profit in their respective areas

c) To support the HR department

d) To provide corporate IT services

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Q. 13 , What is the focus of the business unit at Head Office?

a) To provide customer service

b) To support the HR department

c) To be replicated at Circle Offices and Region Offices

d) To provide corporate IT services

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Q. 14 , Who is in charge of HR (including Admin and Legal) in the new business unit?

a) Director Consumer Fixed Access

b) Director Consumer Mobility

c) Director Enterprise

d) Director

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Q. 15 , What are the critical shared functions in the new business unit of BSNL?

a) HR, Finance, ED Corporate Affairs, Company Secretary, Vigilance, and GM Coordination & Monitoring

b) Consumer Fixed Access, Consumer Mobility, Enterprise, and New Business

c) CFA, CM, Enterprise, Passive Infra, HR, Finance, Business Planning/IT, Civil, Electrical, Architect, Vigilance, Commercial & Regulation, CSC

d) Andhra Pradesh, Gujarat, Karnataka, Kerala, Maharashtra, Rajasthan, Tamil Nadu, Uttar Pradesh (E), and West Bengal

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Q. 16 , What is the purpose of job description in the restructuring of BSNL?

a) To provide customer service

b) To support the HR department

c) To provide unambiguous understanding of the new role, expectations, and performance yardstick

d) To provide corporate IT services

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Q. 17 , Who is responsible for finance in the new business unit?

a) Director Consumer Fixed Access

b) Director Consumer Mobility

c) Director Enterprise

d) Director Headed by, supported by an Executive Director Directly reporting to CMD

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Q. 18 , What are the categories of Circle Offices in BSNL restructuring?

a) Large, Medium, and Small

b) CFA, CM, Enterprise, and New Business

c) Andhra Pradesh, Gujarat, Karnataka, Kerala, Maharashtra, Rajasthan, Tamil Nadu, Uttar Pradesh (E), and West Bengal

d) HR, Finance, ED Corporate Affairs, Company Secretary, Vigilance, and GM Coordination & Monitoring

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Q. 19 , What are the thirteen distinct sections in each Circle Office in BSNL restructuring?

a) HR, Finance, ED Corporate Affairs, Company Secretary, Vigilance, and GM Coordination & Monitoring

b) Consumer Fixed Access, Consumer Mobility, Enterprise, and New Business

c) CFA, CM, Enterprise, Passive Infra, HR, Finance, Business Planning/IT, Civil, Electrical, Architect, Vigilance, Commercial & Regulation, CSC

d) Andhra Pradesh, Gujarat, Karnataka, Kerala, Maharashtra, Rajasthan, Tamil Nadu, Uttar Pradesh (E), and West Bengal

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Q. 20 , What is the approach of restructuring exercise in BSNL?

A) Bottom-Up

B) Top-Down

C) Middle-Out

D) Side-Ways

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Q. 21 , What is the objective of the Head of Customer Service for Consumer Mobility at Circle – AGM?

A) To manage customer service for Consumer Mobility (CM) business unit including Call centres

B) To formulate CFA business unit strategy

C) To achieve profitable and sustainable growth of Consumer Fixed Access (CFA) business

D) To design Service Level Agreements (SLAs)

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Q. 22 , Who does the Head of Customer Service for Consumer Mobility at Circle – AGM report to directly?

A) Head of Consumer Mobility at Circle – GM

B) Head of Customer Service for CM at Head Office

C) CMD

D) PGM (Finance) – CFA

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Q. 23 , What are the KPIs for Head of Customer Service for Consumer Mobility at Circle – AGM?

A) Budget adherence on capex & opex (Rs. Cr)

B) Customer satisfaction (Scale of 1 to 5)

C) Formulation of CFA business unit strategy

D) Access media – Beyond local exchange (PSTN)

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Q. 24 , What is the objective of Director (Consumer Fixed Access) – CFA?

A) To manage customer service for Consumer Mobility (CM) business unit including Call centres

B) To achieve profitable and sustainable growth of Consumer Fixed Access (CFA) business

C) To manage sales channel

D) To design Service Level Agreements (SLAs)

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Q. 25 , Who does the Director (Consumer Fixed Access) – CFA report to directly?

A) CMD

B) Head of Consumer Mobility at Circle – GM

C) Head of Customer Service for CM at Head Office

D) PGM (Finance) – CFA

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Q. 26 , What are the key responsibility areas of Director (Consumer Fixed Access) – CFA?

A) Management of customer service for Consumer Mobility (CM) business unit including Call centres

B) Formulation of CFA business unit strategy, product design, sales channel management and customer service strategy

C) To manage sales channel

D) Development of comprehensive action agenda for CM business unit

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Q. 27 , What is the role of GM (Administration) of territorial circles in organization restructuring?

A) Formulation of CFA business unit strategy

B) To examine proposals of Circles

C) To manage customer service for Consumer Mobility (CM) business unit including Call centres

D) To manage sales channel

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Q. 28 , What is the role of Corporate Restructuring cell at HO in organization restructuring?

A) Formulation of CFA business unit strategy

B) To manage customer service for Consumer Mobility (CM) business unit including Call centres

C) To examine proposals of Circles

D) To meet officers from territorial circles to remove the teething troubles of mapping of officers

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Q. 29 , What is the main objective of the Director (Consumer Mobility) position?

A. Achieving profitable and sustainable growth of Enterprise & Wholesale business

B. Formulating CM business unit strategy

C. Ensuring employee growth and development

D. None of these

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Q. 30 , What is the reporting hierarchy of the Director (Enterprise & Wholesale)?

A. Directs to CMD and reports from GM (Strategy & Planning) - E&WS

B. Directs to GM (Corporate Marketing & Public Relations) - CA and reports from PGM (Finance) - E&WS

C. Directs to PGM (Platinum – IT & Services) - E&WS and reports from Executive Director (Core Network) - E&WS

D. None of these

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Q. 31 , What is the responsibility of the Director (Consumer Mobility) in terms of customer service strategy?

A. Setting up complaint and grievance management systems

B. Ensuring customer service delivery at all stages of customer lifecycle

C. Ensuring timely billing and collections

D. None of these

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Q. 32 , What is the Director (Enterprise & Wholesale) responsible for in terms of product/solutions strategy for enterprise customers?

A. Developing basic voice and data offerings

B. Developing solutions and product bundles by industry vertical

C. Ensuring compliance with regulations

D. None of these

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Q. 33 , Who is responsible for monitoring performance against the business plan at the Corporate level?

A. Circle Heads

B. Director (Consumer Mobility)

C. PGM (Corporate Planning & Monitoring) - CA

D. None of these

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Q. 34 , What is the role of the Director (Consumer Mobility) in network planning, expansion, and maintenance strategy?

A. To liaison with Circles for smooth day-to-day operations

B. To ensure timely billing, collections, and revenue assurance

C. Formulating the strategy

D. None of these

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Q. 35 , What is the role of the Director (Enterprise & Wholesale) in Key account management (sales) strategy for enterprise customers?

A. Segmentation of customers into platinum, gold, and silver accounts

B. Ensuring best-in-class customer service at all stages of the customer lifecycle

C. Developing basic voice, data, and managed services offerings

D. None of these

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Q. 36 , What is the role of the Director (Consumer Mobility) in terms of product design, pricing, and bundling strategy?

A. To liaison with GM (Corporate Marketing & Public Relations) - CA

B. To set up complaint and grievance management systems

C. To ensure network planning, expansion, and maintenance strategy

D. None of these

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Q. 37 , What is the role of the Director (Enterprise & Wholesale) in pricing of wholesale product offerings?

A. Ensuring compliance with regulations

B. Developing basic voice, data, and managed services offerings

C. Segmentation of customers into platinum, gold, and silver accounts

D. None of these

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Q. 38 , Who is responsible for ensuring employee growth and development?

A. Director (Enterprise & Wholesale)

B. Circle Heads

C. PGM (Corporate Planning & Monitoring) - CA

D. None of these

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