CHANNEL PARTNER

E4-E5 E and W S
CHANNEL PARTNER
Q. 1 , What is the role of the Channel Partners in BSNL?

a) Building and maintaining only the BSNL network

b) Building and maintaining only the BSNL customer base

c) Building and maintaining the BSNL network and its customers, and exploring the possibility of expanding the BSNL customer base

d) Selling BSNL services only to Platinum and Gold customers

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Q. 2 , What is the revenue sharing model offered by BSNL to its Channel Partners?

a) Commission up to 30% of revenue generated

b) Commission up to 50% of revenue generated

c) Commission up to 70% of revenue generated

d) Commission up to 90% of revenue generated

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Q. 3 , Who is responsible for dealing with Platinum and Gold customers in BSNL?

a) Channel partners

b) BSNL executives

c) Local entrepreneurs

d) Telecom Service Providers

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Q. 4 , What is the purpose of appointing Channel Partners in BSNL?

a) To sell BSNL data services to Platinum and Gold customers

b) To offer Total Telecom Solution to the silver clients as per need comprising of MPLS, lease lines, Web Hosting, VPN, Broadband, basic, Mobile, IN, bill collection etc.

c) To expand the last mile connectivity in provisioning of BSNL Services

d) To provide unique opportunities to builders, resident welfare associations, telecom infrastructure providers, franchisees, system integrators, etc.

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Q. 5 , How many accounts are given to each Channel Partner?

a) 50 to 100 accounts

b) 100 to 300 accounts

c) 300 to 500 accounts

d) 500 to 700 accounts

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Q. 6 , How are accounts mapped to Channel Partners?

a) By revenue generated

b) By their specializations

c) By their experience

d) By their qualifications

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Q. 7 , What is the scope of the Channel Partner policy?

a) To engage an enterprise customer

b) To provide customer service to Platinum and Gold customers

c) To expand the BSNL customer base

d) To hire new employees in BSNL

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Q. 8 , What is the eligibility criteria for empanelment of Channel Partners in BSNL?

a) A special eligibility and selection criteria is prescribed

b) No eligibility and selection criteria is prescribed

c) Only franchisees and local entrepreneurs are eligible

d) Only registered companies and societies are eligible

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Q. 9 , What are the responsibilities of a channel partner in handling customer requests?

a) Ensure that customer gets uniform and good experience across different contact points

b) Provide technical solutions and commercial quotes

c) Interact with customers through phone/web/email to satisfy them regarding SLA

d) All of the above

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Q. 10 , Which marketing strategies will BSNL use for its products?

a) ATL marketing

b) BTL marketing

c) Both ATL and BTL marketing

d) None of the above

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Q. 11 , Who is responsible for settling all third-party claims?

a) BSNL

b) Channel Partner

c) Customer

d) None of the above

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Q. 12 , What is lead locking in the context of channel partner management?

a) Intimating the leads to the concerned Channel Manager in the initial stage itself to avoid any payment claim after completing the lead

b) Bringing the lead, follow-up with the customer and final winning of business

c) Finalizing the financial quote and deal by BSNL

d) None of the above

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Q. 13 , Who finalizes the financial quote and deal in channel partner management?

a) Channel Partner

b) Customer

c) BSNL

d) All of the above

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Q. 14 , What is the responsibility of the channel partner in getting an order from the customer?

a) Timely realization of payment is to be ensured before payment to the channel partner is released

b) Ensuring customer satisfaction

c) Handling customer requests

d) None of the above

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Q. 15 , What is the commission payable to the channel partner on the actual realized amount?

a) On the total amount

b) Excluding all taxes

c) On the net profit

d) None of the above

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Q. 16 , What is the maximum annual Ceiling for business promotion by CGMs?

a) 0.25% of the previous year’s EB Revenue of the Circle

b) 0.50% of the previous year’s EB Revenue of the Circle

c) 1% of the previous year’s EB Revenue of the Circle

d) None of the above

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Q. 17 , What are the responsibilities of the channel partner in provisioning?

a) Coordinate with customer to keep the site ready

b) Providing a pair of leased Line Modems in Non- MLLN case or converter in case of MLLN

c) Provisioning of firewall and IP Sec tunnel

d) All of the above

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Q. 18 , What is the responsibility of the channel partner in after-sales service?

a) 24x7 Proactive monitoring of the customer circuits up to the router

b) Ensuring customer satisfaction

c) Handling customer requests

d) None of the above

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Q. 19 , What is the responsibility of BSNL in after-sales service?

a) Proactive monitoring of the customer circuits up to the router

b) Ensuring customer satisfaction

c) Handling customer requests

d) Correctness of cable pair at customer premises

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Q. 20 , Who is responsible for settling third party claims related to the telecom services offered by the channel partner?

a) BSNL

b) Channel partner

c) Customer

d) None of the above

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Q. 21 , What is the responsibility of the channel partner with regards to lead locking and CP management?

a) To finalize the financial quote and deal with BSNL sales team

b) To settle all third party claims

c) To intimate the leads to the concerned channel manager

d) None of the above

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Q. 22 , What is the maximum annual ceiling for business promotion by CGMs under this policy?

a) 0.25% of the previous year's EB Revenue of the Circle

b) 1 Lakh for Gold and 5 Lakh for Platinum units

c) Both a) and b)

d) None of the above

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Q. 23 , Who is responsible for coordinating with BSNL for last mile connectivity?

a) BSNL

b) Channel partner

c) Customer

d) All of the above

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Q. 24 , What is the responsibility of the channel partner with regards to after-sale service?

a) To repair and replace the faulty equipment supplied by BSNL

b) To stock spares for ensuring good support to customers

c) To interact with the customer on a continuous basis

d) All of the above

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Q. 25 , What is the responsibility of the channel partner with regards to NOC/SOC services to the customer?

a) To provide NOC/SOC services to the customer

b) To ensure proper working of leased line modems, converters, routers, and RF equipments

c) To monitor the customer circuits up to the router 24x7

d) All of the above

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