BSNL Upgradation Exam

a. A process where a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent

b. A position that gives a person the authority to accomplish certain tasks and objectives

c. The power to boss people around

d. None of these

a. Leaders make people want to achieve high goals and objectives

b. Bosses tell people to accomplish a task or objective

c. Both a and b

d. None of these

a. Core(Leadeship) Competencies

b. Professional Competencies

c. Both a and b

d. None of these

a. Experience and learning from experiences

b. Authority and power

c. Position in the organization

d. None of these

a. Do things right

b. Do the right thing

c. Both a and b

d. None of these

a. Do things right

b. Do the right thing

c. Both a and b

d. None of these

a. Visioning, creating and leading teams, fostering conflict resolutions, assessing situations quickly and accurately, coaching and training peers and subordinates, and implementing employee involvement strategies

b. Telling people what to do, being strict and bossy, and not involving employees in decision making

c. Being passive and avoiding conflicts

d. None of these

a. Work and study to improve their leadership skills

b. Become effective leaders through birth

c. Do not study or work to improve their skills

d. None of these

a. To accomplish a mission, task, or objective and make the organization more cohesive and coherent

b. To boss people around

c. To make people do things right

d. None of these

a. Your beliefs, values, ethics, character, knowledge, and skills

b. Your position in the organization

c. Your authority and power

d. None of these

a. Managerial level, Supervisory level, Lead level

b. Top level, Middle level, Bottom level

c. Executive level, Operations level, Support level

d. None of these

a. Leadership

b. Authority and power

c. Position in the organization

d. None of these

a. The process of providing direction, implementing plans, and motivating people.

b. A set of skills and attributes that a leader should possess.

c. The manner and approach of providing direction, implementing plans, and motivating people.

d. A set of tools and techniques used by a leader to guide their team.

a. Knowing yourself and seeking self-improvement.

b. Developing good character traits with in team

c. Understanding human nature.

d. Being technically proficient.

a. Understanding the four factors of leadership.

b. Being familiar with your employees' jobs.

c. Providing direction and making decisions.

d. Motivating your team.

a. Keeping your team informed.

b. Seeking responsibility and taking responsibility for your actions.

c. Developing a sense of responsibility in your team.

d. Setting the example for your employees.

a. Leader, follower, communication, and situation.

b. Trust, respect, communication, and motivation.

c. Responsibility, character, self-improvement, and job knowledge.

d. Direction, implementation, motivation, and teamwork.

a. Knowing yourself.

b. Understanding human nature.

c. Being familiar with your employees' jobs.

d. Providing direction and making decisions.

a. The leader's superiors.

b. The leader's attributes.

c. The leader's followers.

d. The leader's skills and knowledge.

a. One-way communication.

b. Demeaning language and threats.

c. Two-way communication.

d. Yelling and abusive behavior.

a. To ensure that the leader's decisions are sound and timely.

b. To decide the best course of action and the leadership style needed.

c. To avoid confrontations with employees.

d. To maintain a professional demeanor.

a. Authoritarian, democratic, and laissez-faire.

b. Autocratic, participative, and free-rein.

c. Direct, indirect, and supportive.

d. Controlled, collaborative, and hands-off.

a. When the leader has all the information to solve the problem.

b. When the leader is short on time.

c. When the employees are well motivated.

d. When the leader is abusive and unprofessional.

a) Power based on fear

b) Power based on rewards

c) Power based on position

d) Power based on skills

a) Coercive Power

b) Reward Power

c) Legitimate Power

d) Expert Power

a) Power based on fear

b) Power based on rewards

c) Power based on position

d) Power based on skills

a) Power based on fear

b) Power based on rewards

c) Power based on position

d) Power based on skills

a) Power based on fear

b) Power based on rewards

c) Power based on position

d) Power based on desirable resources or personal traits

a) Power focuses on tactics for gaining compliance, while leadership focuses on getting answers and solutions

b) Power requires goal compatibility, while leadership requires goal congruence

c) Power maximizes lateral and upward influence, while leadership focuses on downward influence

d) All of the above

a) A process to establish and develop a greater sense of collaboration and trust between team members.

b) A process to establish and develop competition between team members.

c) A process to establish and develop individualism among team members.

d) A process to establish and develop distrust among team members.

a) Team members develop a mutual distrust

b) Team has a low level of interdependence

c) Team leader has poor people skills

d) Team members are unwilling to contribute

a) To develop a relaxed climate for communication

b) To develop a mutual distrust

c) To evaluate how well team members are working together

d) To establish competition between team members

a) To make the environment conducive to work

b) To discourage inquisitive employees

c) To foster individualism among team members

d) To create an unhealthy environment

a) To show personal consideration for the employees

b) To carry the voice of the subordinates to top management

c) To discourage employees from expressing their opinions

d) To ignore the needs of the employees

a) To eliminate emotional blocks to effective performance

b) To encourage frustration in the workplace

c) To create emotional tension among employees

d) To undermine the employees' efforts

a) To stimulate a negative response from workers

b) To discourage positive performance

c) To create conflict in the workplace

d) To stimulate a positive response from workers

A) Coercive Power

B) Reward Power

C) Legitimate Power

D) Expert Power

A) Coercive Power

B) Reward Power

C) Legitimate Power

D) Expert Power

A) Coercive Power

B) Reward Power

C) Legitimate Power

D) Expert Power

A) Coercive Power

B) Reward Power

C) Legitimate Power

D) Expert Power

A) Coercive Power

B) Reward Power

C) Legitimate Power

D) Referent Power

A) Power focuses on tactics for gaining compliance, while leadership focuses on getting answers and solutions.

B) Power requires goal compatibility, while leadership focuses on intimidation.

C) Power maximizes the importance of downward influence, while leadership focuses on lateral and upward influence.

D) Power requires goal congruence, while leadership focuses on tactics for gaining compliance.

A) The process of establishing and developing a greater sense of collaboration and trust between team members.

B) The process of establishing and developing a greater sense of competition and distrust between team members.

C) The process of establishing and developing a greater sense of individualism and independence among team members.

D) The process of establishing and developing a greater sense of hierarchy and subordination among team members.

A) Low level of interdependence among team members

B) Team leader lacks people skills and is not committed to the team approach

C) Each team member is unwilling to contribute

D) Team does not develop a relaxed climate for communication

A) Team goals are not developed through a group process of interaction and agreement.

B) Participation is not shown by all team members.

C) Feedback is not asked for or given.

D) Team decision making does not involve active participation by all members.

A) Leader, environment, and competition

B) Subordinates, environment, and resources

C) Leader, subordinates, and environment

D) Goals, environment, and competition